Fraser Place Canary Wharf, London 80 Boardwalk Place, London E14 5SF

"A pretty good spacious, comfortable, relatively well equipped place that even come with nice details such as welcoming gifts. It's an interesting option if you can overlook certain details and have the patience to wait a few days and persistence to insist until they fix them (or you are okay living with them). Besides their response time that can be vastly improved, the staff is almost always cordial and respectful"

"Beautiful location, and absolutely peaceful. The rooms was great and the service was very good. Any issues that I had was resolved straightaway"

"I would strongly advise you to use an alternative hotel nearby for the following reasons: 1) Front of house staff lack customer service. When I confirmed my original request of a apartment on a low floor, I was ask to “swap with another colleague.” I straight away claimed how unacceptable this was, and I was given an apology. 2) Willing to forgive, I asked about the gym facilities and was told that I needed to come down when ready to collect a key. I did so at 6:35am. I appreciated the fact that the plastic keys could falter, so went back to the reception desk. The colleague, clearly did not activate the plastic key - he then did so, throwing the new card on the counter, with no acknowledgment of error (he was not in the least bit contrite). He said nothing, but carried on doing his work. I was made to feel as if I was a bother, but at the price I paid for this hotel, this should never be the case. 3) This property looks great on the website, but when I got into the room, it needed cleaning and I believe (with stains all over the furniture) it made me not want to do anything but use the room to shower and sleep. This is a long review - the choice is yours to read and make a decision, but this is what I found. Take it or leave it - in truth - this is (exactly) what I’ll be doing - never coming back to this establishment again. I’ve just had to spend over 15 minutes waiting because “she is on her own and I need to wait” (By the way the hotel had me booked twice by mistake). The service received has been very poor. I’ll await the weak reply from management."

"It is a scenic neighbourhood and has been recently cleaned. The nearby Boardwalk Place is a haven with best security and it is maintained to good standards. Despite not staying in the hotel, I can imagine how beautiful the views must be from Fraser Place."