Aloft London Excel London E16 1FR

"Haven't used the hotel accommodation, just the swimming pool, but the hotel looks really clean and the staff from reception to housekeeping are extremely helpful and friendly. Always there to help with any issues or questions. The lobby its nice as well- it's self service which honestly i think its better ,because you can pick whatever you want, dont need to wait for a waitress to pick your order ,and then waiting for it again to pay. You are paying at reception. They have a good choice for drinks and food."

"A great hotel in a perfect location for working at Excel. On check in a £50 deposit is required which I paid on my card, the room was prepaid. On check out the deposit was due to be refunded in full, however they credited the travel agent's card instead of my own. 2 months later, multiple phone calls and emails they have admitted their mistake but not rectified their error so I am still £50 out of pocket"

"Room was very nice and spacious. Came equipped with ironing board and iron. Large TV, however there was difficulty connecting to phone despite following directions on screen. Reception staff came across as cold and unwelcoming. No smile, no good morning and put me off the hotel to be honest. Check-in time was far too long and although a staff member offered water/tea to those waiting. I was initially not extended this courtesy. They need more staff on desk to accommodate this and left me a little frustrated. Restaurant staff were lovely and made up a little for sub-par customer service at desk. Starters were tasty and fresh, however my main left me a little disappointed and took a while to come. Despite the nice rooms and lovely restaurant staff I don't think I would visit again."

"Very lovely, comfortable and neat room down to the towels! Pleasant welcoming and helpful staff. Great location about two minutes walk to the bus stop and train station. Delicious, mouthwatering and affordable meal in a very clean and hygienic restaurant. I'd place great emphasis on the pleasant and welcoming staff (Malika, Gennaro, etc.) I came in contact with. The staff is the major reason why I'd definitely stay here whenever I am in the area."

"Absolutely awful experience. Between the construction noise and the rerouting to the parking lot it causes. The check in staff was unhelpful, very few dining choices on site, and the app to order room service has limited hours, if it works at all. But the best part.... wanna use the pool after a long day at a trade show. Hope you like kids! They are giving swim lessons in the very small hotel pool, so it's dozens of kids and parents taking up the entire facility making it unusable for guests. Couldn't make that up if I tried."