Carlton Hotel Birkenhead Street, London WC1H 8BA

"I think I saw the worst hotel already, but this one is definitely the winner. Staff is friendly - no complaints at all, rooms are very small, furniture is from SSSR time. 4 persons, only 2 towels, heating is not working, WIFI is not working, TV is smaller than your hand. The only thing that saving this hotel is really nice and convenient location, other than that is absolutely horrible. I will not complain it beacuse thats what I want to be in the center of London, but still."

"Overpriced, not even including breakfast. The "clean water" tap was locked, which made us feel very uneasy about drinking the other water. The boiler was.. nasty, it didn't look like it was cleaned in a very long time. The room's ventilation was a joke, the window could barely be opened to reduce condensation. The end result was we were drenched in sweat overnight and thirsty"

"I needed one night in London before catching a Eurostar, so I needed a hotel near Kings Cross/ St Pancras. The hotel was near both, check in was 14:00. My room was nice, clean. The bed was confortable, & I had a good night sleep. The bathroom was small but nice, & the hot water really hot. On the whole it was value for money."

"Unclean, very humid and hot rooms (even during cooler weather). We were on the basement floor without proper ventilation and therefore the room smelt mouldy and dank. Wifi was unreliable. All of this would have been excusable for the price, however… One morning we discovered chew marks on chocolates we had bought! The next morning we were awoken by clear rustling in the room. There is no doubt in our minds that there is a mouse problem at this hotel. When mentioned to staff, they were dismissive and without sympathy, let alone consideration of a refund or compensation. They told us to bring it up at checkout but we received the same response from those staff. Totally unimpressed with our experience here- obviously this is a 2 star hotel but we didn’t think that a mouse-free room was too much to ask!"

"The location was the best part about this place. The price of £105 for a double room in Central London should and would be the warning. The hotel was rundown and decor very tired. We were checked in quickly by the staff and then led through what seemed a back alley to a dark staircase and told to go to the third floor.... The stairs went on forever and when we reached our room it was clean and tidy, but small, very small... There is a tiny TV and a mini fridge, wardrobe and of course the double bed. The bathroom and shower is nothing short of a broom cupboard. Two people cant go in the bathroom together and it's a difficulty sitting on the toilet as the sink is in your way. It's a kind of twist to the side! I'd recommend it for what it is a cheap overnight stop before moving on, don't stay for more than a night unless your doing London on the cheap...."