Holiday Inn Express London - Greenwich, an IHG Hotel Bugsby's Way, London SE10 0GD

"Basic hotel that offers pretty good rooms. Spacious and tidy, you will find everything you need. The mattress was pretty good, and I always complain about mattresses. The staff at the reception was lovely and attentive, Breakfast is a bit bad, the coffee is awful and the food is not very good quality. In Ibis Budget from Accor is a similar hotel that offers the same but better food quality. The location is far from everything you can walk to the O2 in 15 minutes but better in daylight at night can be risky. It is a budget option if you have plans in the O2 for workers or short stays."

"The room was nice and clean and the location perfect for the O2, just a 15 minute walk. The negatives are the shower, which was barely a trickle if you wanted any warmth, and even then, it was barely tepid. The other problem was the buffet breakfast. There was no bacon, despite requests to top up, tea bags ran out and were not topped up, fruit wasn't topped up. All in all, a pretty disappointing breakfast. That said, what was there tasted pretty good. Reception staff were very nice and helpful."

"It’s a 3 star hotel but this, we enjoyed our stay. The reception staff were very professional and helpful. They welcomed us with a smile and when asked for a late check out, they offered free of charge. The room and bathroom were neat. The breakfast is the usual English breakfast as expected but it was orderly and okay. The only downside is that it is a little bit far from central London. Overall a comfortable stay."

"Before going to this hotel I thought I will have a very good experience but unfortunately I was wrong. The cups from the previous night were not even cleaned. I had to call the reception for new cups and the staff told me that there was no one to bring so I had to come collect myself. It was absolutely hilarious for the price I paid. I did mention this to the on duty manager and she took a note of it with some excuses of course, but she did not seem to do anything more. The next day the same situation happened to my mom's room and this time the staff member took around 30 minutes only to bring two cups, which again was hilarious. On that same day, the bath gel was not topped up in my bathroom which was very disappointing. It took the staff member around 45 minutes to bring that up to my room. The breakfast is the same everyday, if you go there late, you won't even find some of the things such as yogurt. The only positive thing about this hotel is the comfortable bed , the wifi the nearby station but the rest, forget about it. I really felt like I was not valued as a customer and hence, I would recommend not to visit this hotel."

"We visited London this summer 2022 and stayed at this hotel for 5 nights. Overall, the rooms were clean and fairly spacious. The location of the hotel is not exactly in Central London, but there are bus stops and the Underground nearby (North Greenwich station), so traveling between this hotel and Central London is convenient and not too time-consuming, especially for the location of this hotel in Greenwich. Additionally, the staff were very helpful and friendly towards guests. For breakfast, there were a variety of selections to choose from and the food was very delicious. Plus, the O2 Arena, along with other shopping stores and restaurants, was nearby so that was also very nice. Overall, I would definitely recommend this hotel to people who are visiting London for a few days and would like to save money by staying on the outside areas of Central London here in Zone 2/3."