NX London Hostel 323A New Cross Road, London SE14 6AS

"DO NOT GO HERE! We arrived after arranging an early check in, and were left outside for 20 minutes, after a man abruptly answered the intercom and was very rude. We sat waiting for him to check us in standing outside with all our bags. Another man, who was staying at the hostel, asked politely if we needed help and told us to use the doorbell button. We said we already did. As soon as he assisted us, the man who answered the intercom came downstairs yelling at the man who told us about the button. He was unreasonable, belligerent, and seemed intoxicated. He berated the man so badly it was shocking. He then kicked him out and carried his stuff outside. It was so horrible to witness as we were still left standing there. His reasoning was that the man who stopped to help us wasn’t supposed to be helping guests - all he did was show us a button. We were so uncomfortable and felt unsafe, we told the man we were leaving and he started arguing at us. As three women, I highly recommend not stay here - it is not safe and was the most unprofessional thing I have ever seen. It is negligent to have this person running a business or in charge of anything. He has no professionalism, rational, customer service or competency - also perhaps on drugs/ mental ill. Be ware solo or young female travelers. As we stood outside waiting for an Uber other guests told us of his bizarre behavior and being the victim of his temper."

"If you're on a budget then this place pretty much can meet your needs, not everything you might want but everything you need, the most important being if did feel safe there's CCTV and staff around and everyone gets IDd as they check in. Next most important rooms are clean, and at night are dark and quiet enough and beds are ok comfy. I slept well. Loads of places to eat for as low as £5 nearby open till late, loads of places to grab a drink and good access to central London on overground to London Bridge, if you coming back late you probably need to get a bus but they are reasonably frequent. You can also put your stuff in a locker here which is very useful."

"I finally arrived at the hostel at 3am after a long night in London customs. Thankfully a staff member was awake and let me in pass check in time. Slept soundly till check out. The morning staff member was more than happy to store my luggage while I explored the university museum next door. Staff was 10 out of 10! Joyful attitudes. Place is a on the older so fair warning it is several stairs up to the dorms. For the price and location, its a nice place!"

"Cannot recommend to a friend. Poorly decorated. Poor reception - why not have someone there when most people are checking out at 8-10am?? Took an HOUR to check in and be show to our room. The receptionist was highly stressed. Beds were uncomfy. Our nearest toilet was 2 floors away and there was such a queue it was a joke. Took ages (3 emails & 2 phone calls) to get the key deposit back. Not great."

"Very rundown and dirty. Toilet/showers look like they are from the 60’s and are also very filthy. Also don’t expect a lot of sleept because of 1. Really poor beds 2. Loud music from the Pub downstairs till 3.30 am. It’s cheap but it is definitely not worth it. Place needs a thorough renovation."