Sonder Camden Road 201 Camden Road, London NW5 2SS

"Right Now I am here from 03 Nov to 09 Nov 2022. The Hotel is Clean and nice. Reception staff is good and helpful but having lac of knowledge about Tourist places. In the Toilet Muslim showers are not available. Disposal slippers are also not available."

"A very nice 2 night stay, the room is spacious, clean and bright and very practical. The hotel is very clean and chic, you can find around many bus stops, cafes, parks and a little further shopping."

"Note: coming from an American on a business trip, first time in the UK. Location was amazing, super close to bus stops and coffee shops. Service was awful. I showed up after traveling internationally for 10 hours, and they wouldn't let me into my room because I wasn't the one that booked it. The woman there tried to be helpful, but the guy was basically ready to kick me out on the street at midnight just because my room was booked under my boss's name. I was literally crying in the waiting room with my luggage and he did not care. And the room was disappointing. No instructions on how to use the A/C, so I sweat profusely my first night there. (Figured it out the second day.) And I understand the rooms are all small, but I swear I got the closet — twin size bed, little standing space, and forget about wanting to stretch your limbs in the bathroom. Once you're in, the sink, toilet, and shower confine you into a single position until you go back to the closet part of the room. Overall, not happy with my experience, and it was an awful first experience in London."

"I recently stayed at this property for 7 nights, and stayed in 4 different rooms. What I liked: * The staff - What I really liked about this location was the wonderful staff! I don't remember all their names unfortunately, but Joe was wonderful and helped me with my suitcases when I first checked in. I had just moved to the country the week I stayed here, so the hospitality of your staff really made me feel welcome. There was another male member of your staff who worked night shifts who also helped me with my bags. * The location - It was just perfect. You can get to Camden town in 20 minutes if you're walking. All the major bus stops are within a 5 minute walking distance. There are a few good food options nearby - Bread by Bike was fantastic, and so was Aspendos grill. I frequently grabbed smoothis/fruit juices/acai bowls from Portobello. I went to Koyo(coffeeshop+workspace) while I waited for my check-in time. * Safety - I was traveling alone, and this location felt perfectly safe. The building is passcode protected (with a bit long passcodes which can be annoying, but i understand it means better safety). The area felt safe as well even late at night. * General/Amenities - I've stayed at Sonder properties in the US & Canada, and i really like the consistency in terms of the quality of rooms & services I can expect. I like the essentials closet you have, which is very thoughtful. Your cleaning crew does a fantastic job. I can alsosee how some people would find the bathrooms very small, though it was not really an issue for me. Just constructive feedback, I love Sonder and I would stay at your properties in every city where you have hotels: * I stayed at this property for 7 nights, and I needed some flexibility with the dates. I couldn't extend my dates in the same room I was staying in even though I booked the same room/fare type. The staff was really nice about communicating this, but I really wish I did not have to keep changing rooms every other day. Suggestion: Guests don't receive check-in information until 1 day before their check-in date, so it would be great if you could prioritize guests who are already at the property and want to extend dates in their same room. It would be a reasonable ask to have your current guests give your team a 2-day heads up about their extension, so you can shuffle your new guests accordingly. As someone who travels a lot for work, I know most hotels do this, and this would make Sonder an even better choice for travellers who need that flexibility * The AC in the back building I stayed in had stopped working, so that was very uncomfortable. The customer service folks did provide a partial refund, and a gentleman from your staff provided Fans for those 2 days and then shifted me to an upgraded room for the next day. No suggestion here - appreciate the refund, this stuff happens and I understand its not in your control. * The main building actually shakes occasionally when heavy vehicles pass by. This, combined with the noise from the traffic made my stay in the road-facing rooms very uncomfortable at night. Suggestion: Sound proof rooms. * An elevator in your builds would be a fantastic addition! The stairs are so narrow & twisted, so it was pretty hard to get suitcases up & down."

"We had an amazing stay! Checking in was super quick and easy, the staff helped us to store our luggage until we could enter our room. The room was very nice and clean, felt very homey and spacious. The bathroom was good but wouldn’t recommend for a longer stay if space is very important to you. Air conditioning was very easy to use and cooled down very quickly, which was great since we had 34 degrees outside. The bed was very comfortable and I can’t agree with other peoples comments on the mattress being too hard. The location was good, astonishingly quiet for being close to the center. With multiple bus lines u could travel very easily to kings cross and further. The bakery “bread by bike” had great coffee and baked goods within walking distance (3 minutes). Checking out staff helped us again to store our luggage until we had to get our flight. All in all we didn’t want to leave and me and my mom would love to come back as quick as possible. Thank u so much Sonder!! I’m looking forward to future stays in different locations ✈️❤️"