Holiday Inn Express London - Croydon, an IHG Hotel 1 Priddy's Yard, London, Croydon CR0 1TS

"HOTEL IS CLOSED AND THEY WONT TELL YOU UNTIL THE DAY BEFORE! System allows to make bookings and accepts payments, but they will cancel your reservations days after"

"Stayed here in 2006. I really enjoyed my stay. The staff was very friendly and knowledgeable. The hotel was very clean. Warning to other Americans, the room size is a lot smaller than what we're used to, but, from what I'm told, pretty typical in England."

"Enjoyed my stay at this hotel. The staff was friendly and informative. The room and bathroom was spacious and clean, with the comfortable bed.. i got tired of eating toast and beans every morning though since I had to forego the sausage. Don't eat pig in any form. Thank goodness there are a variety of eating place and shops nearby."

"Had to book two rooms last minute due to finding our AirBnB room was absolutely disgusting, having travelled down for a family funeral. Leah from reception was great, really helpful and accommodating, fitting us in and sorting requests for extra towels, blankets and a heater. On the whole, customer service has been brilliant. Can't fault the team (only two visible members of staff - working very hard). Credit to the chain and their hotel. Cant thank them enough"

"My experience at this hotel was okay until we experienced bed bugs. We were on vacation at this hotel from Oct 15-28, 2018. The front desk and dining staff were great. However, the managerial staff was the worst. When we reported the incident to the manager, I expected the manager would change the room. That did not happen. He told us he would comp the room, then later told us he didn’t tell us that because that decision is above his pay grade. Obviously he never reported the incident to the General Manager or Senior Manager of the hotel. We have contacted the Corporate office, was given a case number and was told we would be contacted within 24-48 hours. We have yet to be contacted. This is totally unacceptable. At the beginning of our stay we noticed that the sheets had not been changed by the cleaning staff. We also noticed that they did not vacuum the rooms on a daily basis until we went to the front desk to ask that it be done. Staying at a hotel for 13 days is a long time and not having the rooms cleaned properly is a health risk. From reading other reviews, I do agree that the carpets are very dirty and need thorough cleaning. I hope that this hotel has clearly taken the bed bug incident seriously by properly stripping down the room and adjacent rooms that could be affected so that no other guest or guests are subjected to this unsanitary foolishness."