OYO Vegas Hotel 104 Warwick Way, London SW1V 1SD

"Room was uncomfortable to stay in : bed was not comfortable, room was cold all night, one radiator w as completely not working, water running out of taps was Luke warm and lots of sign of wear and tear which had not been attended to. Although breakfast was provided (toast: white bread only and tea/coffeee, a croissant and miniature glass for orange juice only )"

"It was an okay experience. The room we first got was between the main entrance and the front desk (so it was almost impossible to sleep, you can hear everything), room was not as the photos in the ad (crazy small) but in the second (and last) night they managed to provide another room, a way better one. Front desk always helpful and polite. Excellent location, near to a big station and touristic spots."

"I just think OYO, by design, is constructed as a scam devoid of ethics. Hear me out. The whole experience devolved the longer I stuck around to try to give them an opportunity to resolve the main issue which was bed bug droppings in the corner seams of the mattress cavities. I'm not very fussy - I've dealt with bed bugs before. Usually it's just as simple as "hey, there are bed bugs and I'd like to change rooms or get a refund." Here at OYO the experience was actually gaslighting by the front desk trying to convince me the black spots were from *cleaning* nearby the mattress. Yes, actually tried to say that some cleaning nearby the mattress left black spots in the corner seams of the mattress. Once I heard that, I mentally checked out. The front desk said they can't refund because they need a manager to do it, and this manager isn't available. It snowballed into giving me a phone number that doesn't lead anywhere and a recommendation to use the OYO chat system which is pre-programmed to give the following messages: "Are we still connected?" and "I hope this chat is still connected" before disconnecting. This I have saved with screenshots from multiple chat sessions. In essence, money acquired, and all the walls are up. It would give me the greatest pleasure to see OYO buckle under their lawsuits."

"The place is small, but anyways it's very cozy (and I love the pink walls). Other than that, it's a quiet street. The staff from the first moment is very friendly, respectful and attentive. They even helped us carry our bags to our room. They have a hot water dispenser with which you can make a coffee or tea whenever you want for free. The breakfast is good, they don't have a delicacy but what they serve is more than enough and they also offer books to read during breakfast and tourist pamphlets. I definitely give OYO Vegas Hotel a 10/10. Thank you for having us and for such a good treatment."