Chelsea Bridge Apartments lot 124 Prince of Wales Drive, London SW8 4BJ

"Good location. However, the apartment was in dire need of work and updating (as was the communal corridor). Holes in the ceilings. One sofa for four people. The bathroom was terrible. Most of the floor tiles were cracked/ broken, and frankly dangerous. Mould around the bath and shower. The towel rail had an illegal switched socket."

"Amazing stay! Very well located, near to the train station and the underground. There's a supermarket just across the road. We (6 adults and a toddler) stayed in a suite and it was a very good experience. The apartment was big and comfortable, with two bedrooms (one of them had an en-suite bathroom), equipped kitchen, dining table, living room, TV, a bathroom with a tub and big closets. I would definitely come back."

"If you have any chance of being a little late for your arrival and can't get in touch with Chelsea Bridge (such as being on a delayed plane), do not book here! They have a small window of 5 hours (3-8pm) for you to arrive. I came earlier in the day expecting at least someone to be there - locked gates, no access to reception, no one answering calls. I called during their working hours with no response, and returned again not long after 8pm after a long days work filming. They had an out-of-hours phone number - displayed on a sign that said it's for "further assistance", so not an emergency line - for Chelsea Bridge to get back in touch with you asap. I called and messaged this number repeatedly, and I could even see they were online reading messages on WhatsApp. They did not bother to respond that evening, they didn't the morning after, and didn't even reply during working hours that next day. When I eventually got through to them around 15 hours later, they said they would investigate why someone working there did not assist in any way. Chelsea Bridge admitted they were in the wrong on this over the phone and yet still did not offer a refund, partial refund or just any kind of compensation. The sad part is that I'm sure some of the rooms are fine, and I would have likely stayed again. Unfortunately they have lost business, and need to raise their performance to the standards of a normal apartment/hotel business. I wish them the best in this and hope to see them change their ways."

"Great to see people at reception and helping us out. very cooperating staff.Good view, nice apartment, but thin walls can hear easily neighbours. But overall very good service and facilities."

"TERRIBLE. TERRIBLE. TERRIBLE. The apartments do not match the photos - major renovations taking place without any warning prior to booking. Further to this the washing machine didn’t work neither did any of the air conditioners. Half way through our stay we got back in the late afternoon to find out there was no water or electricity to the whole building and was not going to be turned on for two days. Forcing us to find other accommodation working half an hour of businesses closing down. They were neither apologetic or helpful, the owner didn’t even bother to make his way to the establishment to resolve the issues for all the apartments trying to find solutions. Absolutely shocking. Don’t waste your time or money."