The Colonnade Hotel London 2 Warrington Crescent, London W9 1ER

"- Location and price was fine. - The upkeep of the hotel was appalling is what I can say. Wallpaper coming off the wall , almost certain they don’t hoover as I found rubbish near my bed. - the underground goes under the building so for light sleepers I wouldn’t recommend staying in on the lower levels. - The staff were nice. - the building needs some maintenance and could potentially be a nice little costly spot to stay in"

"Utterly appalling. If I could minus marks I would. The reception was rude, slovenly, and ignorant of politeness. The hotel was in a poor state of repair, dirty, wallpaper falling down, furniture stacked in corners with rubbish. The room you can guess - dirty, cold, items not working, uncomfortable, no hot water, a dribble of a shower with dirt in every corner. Breakfast was as cheaply bought and made you want to leave immediately. The coffee was even poor The attitude of all staff, top to bottom was uncaring, not remotely concerned with the complaints (people queued to complain in the morning), I think simply because they knew no one would ever come back. The pictures are false, the price several 100% inflated. Do not go. Close it down. Get the health inspectors in."

"The photographs do not reflect the appalling state of this hotel. At check in my wife and I said we had a room booked. We were asked whether it was one or two rooms. Why? We were about to be shown to room 1 but the reception staff talked amongst themselves, told us that room was booked for someone else (!) and gave us the key to room 8. It was despicable - dark as the curtains were closed, frosted windows with zero light, dirty, peeling wallpaper, stained lampshades, carpet, ceiling. It was so awful we did not want to sleep there. And certainly did not feel welcome by the staff. A week on we are still waiting for the £50 deposit, apparently automatically released on departure. And there has been no response from the management to our emails. We will persist. But DO NOT STAY HERE. It is not an honest hotel, with pictures or people"

"I selected this hotel because I thought I'd be showing my wife a taste of classic London at the start of our honeymoon. The pictures and reviews on your site looked amazing. To say I was disappointed would be an understatement. I had spoken to someone about late check in due to when our flight would arrive and they said it was no problem, but when we arrived they said they thought we were a no show and didn't have a room for us. It was after midnight and we'd been traveling since 8am local time. We were exhausted and asked for whatever was available. They had one room with an undisclosed maintenance issue. The room was dirty, up about six flights of steep stairs because the lift was broken, with a broken toilet and no hot water. There were holes in the walls, and stains on the floor. The mattress was not only rock hard, but lumpy. All of the furniture had water stains. It also had what looked to be mould around the edges and stains on the sheets. I found a bug on the lamp shade. That's just how tired we were and there was no way we were doing those stairs again until morning. After a rough night's sleep, I fell down the stairs from the bathroom - hard. All in all, a real rough start to a honeymoon let alone a vacation. Very grateful it was only one night. I reached out to them with these issues with no response. Believe the bad reviews - don't go here."

"Very attractive building in a lovely part of London. So convenient for the tube. We had a very comfortable visit for 2 nights. Our room was serviced during our stay. The staff were great. Decent buffet breakfast."