Park Grand London Hyde Park Hotel 78-82 Westbourne Terrace, London W2 6QA

"This hotel isn’t very nice. The room was quite run down (the furniture was broken and severely marked). There was absolutely no space to put your stuff down in the room, it’s like they needed to add another table. They’re cheap with fresh towels and toilet paper. We had to ask twice for more toilet paper because they would never replace it. Also, the elevator broke while we were staying. Overall, just not a great hotel and I’d recommend staying elsewhere. The one positive was the location, with its proximity to Paddington station. That’s probably it."

"I really thought I was going to get a better room. It was horrible! The first room next to reception and the little breakfast area. Omg! What a disappointment. It looked like it was an office before and they made it into a room. Just because I was there for 1 night and was very tired from my trip didn't ask to be moved. What a disappointment. I was there with my daughter and husband and really wanted to make a good impression with her! And oh boy did I did!! but a bad one. I'm never coming back with so many nice hotels in London. Sorry."

"Service was amazing. 24 Flight delay caused a no show for the first day, but staff was able to quickly retrieve reservations in the system and even offered to bring up some breakfast as we had just missed the complimentary breakfast. Property is a Victorian building on a quiet tree lined street close to Paddington Station, restaurants, and central London Attractions. Rooms were standard in size for the UK, but had so much character and charm. We booked here a second time after a short trip. The Front Desk remembered us from before and surprised us with upgrades (both rooms) to deluxe room suites, which were twice the size of a standard room in the U.S. Only regret was that we weren't able to stay longer."

"==Nice Hotel - Good Location - Friendly Service== We stayed there for 6 nights. The front desk staffs are helpful as well as offer friendly service! As the mobility concerns, they immediately switch a larger room in one level instead two levels according to our reservation!~ The hotel location is convient, just few minutes walk from Paddington station. However, you may need to compromise a little bit of noise. The acoustic can be improved. Great thanks to Rania, Stella, Jeana and Priscilla!~"

"The location of this hotel was perfect. Lots to do within easy walking distance. Hyde Park is a 10 minute walk and the Paddington Station is 2 blocks away. The bar was closed during our stay. Breakfast was very good, but get there early for the better breakfast experience. The rooms are very small making it hard to walk around the bed. The shower was tiny. However, we had 2 problems at this hotel. The folks staying above us seemed to flood their bathroom floor causing a problematic leak in our bathroom directly over the toilet. Making matters worse is that housekeeping failed to make the room and replace the towels used to dry the bathroom due to the leak above. Housekeeping simply left a pile of wet towels on the bathroom floor. So odd."