Euro Hotel Hammersmith 31 Shepherds Bush Road, London W6 7LX

"Reasonably located. Within walking distance to three underground stations. Rooms with private bathroom are good value for money. The building is a bit run but everything was functional. The small fridge is very convenient!"

"We stayed at the Euro Hotel Shepherds Bush the night of the 16th December 2022. We checked in at 18.30 but had to leave the room relatively quickly as we were booked to go to a concert. During our short time in the room prior to the concert, we saw 2 Cockroaches in our room which we disposed of and took images of both of them. Once the concert had finished we returned to the Hotel and reported the Cockroaches to the reception staff then headed up to the room to inspect it. As soon as I opened the door we saw another one (this making 3 in total) running across the carpet. We stopped this one in its tracks and took a third image of the third Cockroach. I went straight down to reception and very luckily they’d had a cancellation and put us into a different room. We checked as many places as we possibly could in the second room for any infestation but ultimately we didn’t have a good nights sleep as we were on edge having seen 3 Cockroaches in the first room. The following morning we went down to reception to tell them we were unhappy with the situation only to find nobody there to speak to. There were 5 other guests also trying to check in but we’re having the same problem as nobody was on duty. We called and emailed the Hotel various times to speak to a manager but nobody bothered to return our calls. I eventually received an email to say that we’d agreed that we were happy with their fix to this issue as they’d upgraded us to a room with 2 x double beds! The room we initially were in also had 2 x double beds plus a handful of Cockroaches! We’d said nothing of the sorts. They also said they would offer a 20% discount on our next visit to the Hotel. This will never happen as we definitely will not be returning."

"The servicie is awful, the rooms are tiny, they don’t clean the rooms, only make the bed. The bathroom is in bad conditions and the shower door is broken. Also there are cockroaches in the room. I don,t recomiendo staying here."

"Nothing like the photos, dirty & smallest room I've ever seen. Also noisy, you hear EVERYTHING through wall and ceiling, even just normal walking sounds like a horde of elephants on those floorboards. Avoid if you can"

"Upon arrival we were a little too early and asked if we could use the toilet whilst we waited for check in time. Already I was feeling uneasy as the hotel smelt very much like old stale food. The bathroom we used had a shampoo bottle in the corner that had mould growing on it and a big yellow stain in the bottom of the shower. Not a great start. When we got in our room it simply just felt dirty. As an ex house keeper, I know for sure that the standard of cleanliness was beyond disgusting. The walls and furniture were stained, the panels around the shower were smeared and the grout between tiles was almost black. The shower head was also growing mould. To top it off, I’m not convinced the bed sheets were not fresh, they looked as though they were either threw on or already slept in. Me and my partner ended up taking our stuff to stay somewhere else for the night. The pictures for this hotel are certainly deceiving, please avoid. £99 and our room didn’t even have a bin. Outraged."