Comfotel Grn Hotel 120 Shepherds Bush Road, London W6 7PD

"Unfriendly staff, who asks for advanced payment in very bad manners. There is not surveillance at night, and the front door does not close. Incredibly small rooms which don’t correspond with the pictures (this must be reportable). The window didn’t close properly, so we were frozen at night. The tv didn’t work. Poor cleanliness. The doorstep of the hotel was filled with old mattresses and an old and dirty fridge, very bad image. The only good thing I can say, it is very well located, near to underground and you can walk to many tourist attractions. But even so, it is located near to a fire station and a police station and you can hear the sirens every night. My recommendation is not to stay here, spend a bit more money and go somewhere else. This place must be completely renovated or shut down."

"Dirty bathroom, bad smell in general, dirty reception, a lot of noice, veeeery small washbasin (you can't normally brush your teeth). No shampoo - only small shower gel. Totally poor experience"

"The Comfotel GRN hotel in London is by far the worst hotel I have ever stayed at. The hotel rooms were dirty, they never changed the sheets of the beds, and the bathroom showers looked like they had never been cleaned. My family and I booked two different rooms at this hotel and in BOTH rooms there were bed bugs! We discovered the bed bugs around 2:00 in the morning and when I went to reception to let them know about it, the man wouldn’t even let me into the reception area. He opened a window to speak to me and he had clearly been sleeping when I tried to buzz in to the reception area. He then tried to tell me to wait until the morning to deal with this issue, probably because he just wanted to keep sleeping! I argued, of course, because I was not going to sleep in a bed that had bed bugs in it and he finally gave me a key to a different room but that honestly did not make me feel any better. If there were bed bugs in both of the rooms we had stayed in, I was sure there would be bed bugs in this next room as well. My family and I did not sleep at all that night and around 8am or 9am, we went back to the reception area. Again, the man did not let us in when we buzzed and spoke to us through the window. Finally, I had asked if we could just go inside (because it was also very cold outside) and he let us into the hallway, but still not into the reception area. I explained the situation to him again and then he left us alone in the hallway to speak to his manager over the phone. When he came back, he told us that he could give us another room and I told him that we would not be doing that, that all we needed was a refund for the nights that we would not be staying because we were not going to risk dealing with more bed bugs. He called his manager again and then handed me the phone so that I could talk to her. I reexplained the story to her. She was hesitant at first but she finally agreed to giving us a refund for the days we wouldn’t be staying (we had already stayed 5 days and they were going to refund us for 6). After a few days we still hadn’t received a refund so we went back to the hotel and they told us that they were going to process it as soon as possible and then would give me a call. The man even gave me a card with the companies email on it and said I could email them and they would respond immediately. They never called me and I emailed the company and never heard back. We still have not received a refund. This happened in November of 2022 and it is now January. The management of this hotel is absolutely terrible and the hotel itself is super disgusting. The fact that they didn’t want to help us when we found bed bugs in not one, but TWO rooms is horrible. DO NOT STAY AT THIS HOTEL!"

"Visited this hotel with my sisters in a quad room. We were emailed the day before saying checkin was 24 hours, when we arrived, it wasn’t and we had to wait 4 hours to checkin. Things just got worse from here The room was small for 4 people and was absolutely boiling- especially considering the cooler temperatures outside. There were 2 fans- one caked in mould and one with no safety cover. Water coming through the bathroom ceiling, disgustingly dirty shower heads and pillows, tv and fridge didn’t work and the light had been taped up. After checking in we immediately went out and upon our return found cockroaches in the bathroom. We asked to move to a different room- the owner said we should leave at already 11pm if we didn’t want that room. We were left stranded in London looking for a hotel at near midnight DO NOT STAY HERE"

"Would not even give this 1 star if it was possible. Went to watch Blackpool away at QPR and stayed here. 1st thing that hits you is the smell of mould and damp coming out of the bathroom and then you see how dirty the rest of the room is. As it was August we expected a bit of heat in the room but not to the point where we felt like we had gone to the sun camping. The room was so hot and stuffy and there was minimal air circulation so we could not cool it down. Staying here was the worst night sleep I have ever had in a hotel, it was awful"