Sapphire Hotel London 35 Shepherds Bush Road, London W6 7LU

"Horrible rooms. We were on the top floor and we could smell sewage and dampness. The bed was too small for the two of us (we are not overweight at all). The bathroom was probably clean but cracked and stained. The shower water alternated between cool and scolding hot. We asked for an additional duvet as the one of the bed was the size of the bed - we were given one without a cover! Thankfully it was too hot in the room so we didn't need it. Not sure if the sewage smell came from outdoors so we kept the windows shut, making it so hot. Would never recommend this place."

"Stay away! Avoid this hotel! Even for free none deserve this service! First of all, room is freezing cold. Temperature outside is -4 and hotel management didn’t turn on the heater!!! I couldn’t sleep all the night. Trying to contact with reception but none answered to phone and mail. Room wasnt same on pictures! wasn’t cleaned well, smells cigarette. The Bed isn’t comfortable and is very very old. I collapsed into the bed. I wanted to have tea to get some warm but inside of kettle was rusty!!! I couldn’t cancel my booking because my cousin booked non refundable by mistake. And hotel managers doesn’t wanted to cancel because of the money off course!!!!"

"Good for a budget hotel and close to the station. Generally fairly clean, not the room that was originally pictured in the ad. basement room window has a camera on the outside but it definitely seems suspicious. so keep the whole curtain shut rather than the shade blind thing which you can see right thru the camera is really close to the window. And owner please note a hallway is a stupid place to store 15+ bags of linen and towels etc had to move them just to gain access and not trip as the bags were huge"

"3 stars cos the location is in the middle of 2 underground stations so makes getting around rather easy. Check in was the same as what everyone else has already mentioned - we were asked to check in to another hotel 7 doors down (Pearl Hotel) with hotel rooms that looked nothing like the pictures posted upon booking. Not gonna lie, that was disappointing but as it was only a place for us to rest at night during our trip, it really didn't bother us too much. So if you don't care much about amenities and just need a place to rest your head at the end of the night before spending most of your time exploring the city, this is not a bad option. Bonus, there are 24-hour night buses that will take you back to the general area if you plan to be out late."

"It's not made clear from the postings on hotel websites that this hotel is part of a group of budget hotels all on Shepherds Bush Road. I booked into this hotel but was given a room in a sister hotel down the road. Given the rates offered, expectations cannot be too high. The room was clean and there was a fridge. There were two fans which were welcome because it was quite warm the day I stayed. There is some issue with the waterworks of the building. I left the toilet seat up for an afternoon to find upon my return that there was an unbearable stench of sewage emanating from the bathroom. After flushing the toilet and putting the seat cover down, the smell abated. I went to the basement for a coffee in the morning and the sewage smell was noticeable in the breakfast room. Shower was fine, sufficient pressure and hot enough. I didn't use the hotel WiFi so can't comment on its speed. If you need a really cheap place to crash in London then this is a viable option. Staff are helpful and friendly. The location is a short walk from Shepherds Bush station and there are plenty of eateries in the area."