Hotel Shepherds Bush London 11 -12 Uxbridge Road, London W12 7JS

"Rooms were adaquate for what we needed. Its not a high end hotel but a large bed maybe a super king, so plemty of room We were in loft room had a quirky ensuite door but worked very well. There is a mini fridge in room nothing in but to use for any items you need to keep cool and fresh Also a mini safe, we didnt use this Was warm and clean and great located my sheppards bush station literally next door"

"Unfortunately I wasn’t very happy with my stay here, instead I had to leave the place earlier even tho I had paid for longer stay. The rooms so tiny and the windows couldn’t open all the way, (you could hear noise from the garage people working and shouting)quite dusty and very basic (not even a coffee option) The receptionist the day I came in was very awkward and while doing my check in ,two guys came they ordered two beers , so the receptionist stoped precesing the check in told me to sit and served them two guys.. The day I checked out the receptionist not even asked me how was my stay ?! Well here I can share my stay. unprofessional! Also pricey for what they offer , felt like in a box room.."

"Super friendly and helpful staff. Great location right beside shepherds Bush market underground, hotel directly opposite the market and 5 mins walk to Westfield mall. Plenty of restaurants around. Clean comfy rooms, very quiet (we took room 03), but quite small rooms. No parking at hotel. WiFi very weak..."

"First room the lock was broken . So we change rooms . Second room lock was ok . But the safe detached and you can easily take it with you if you want . Not safe after all . Room was very small … the bathroom stinks from the sewers …. And if you leave the door of the bathroom open , the whole room will stink. In general this is less than a 3 stars hotel ."

"When arriving at the hotel we were harassed by a man asking for money- which is typical in this area. What wasn’t typical was that we were followed INTO THE LOBBY by this homeless man who then continued to harass us while the staff member at the desk watched and said nothing. It made us feel very unsafe. Then we got into our room…it was filthy. Dirt all over the floors, the bathroom was filthy, and the bed and sheets had multiple stains on it. We immediately left and spoke to the front desk. They said they understood and that getting a refund wouldn’t be a problem, so we left. It’s now been a month and we haven’t gotten any money back. Don’t stay here!!"