The Cranley Hotel 10 Bina Gardens, London SW5 0LA

"Location was great. Bed was big, that’s the only good part of this hotel. It is old, and isn’t maintained. The baths side was rotting in our room. Carpets looked about 20 years old. Windows rotten. Headboard was stained. It was a quiet room so we had a good nights sleep. The staff were rude and unwelcoming. Didn’t give us any information for breakfast or check out. Breakfast was diabolical, a toast machine and some juices. The staff would interrupt you when you were talking and generally something felt off with them, when we checked out we just handed our key back and the man behind the desk couldn’t be bothered to finish a chat on the phone with someone. Wouldn’t recommend if you are looking for something to treat a partner or friend."

"It’s not bad. I’m glad I read all the reviews before because my expectations were zero, we even tried to cancel. This is an old house, it’s not a 5 stars hotel. It’s more a boutique hotel, with hostel vibes. In my experience, it was not dirty. We had the room made every day, with clean towels. It’s just an old house, More like a small family business hotel. We got a superior room, which was big and comfortable. Yes, it’s an old house, I think it needs some love ($) but we enjoyed our stay. We paid less than $400 for 3 nights. You can find anther options for the double almost. Breakfast is basic (some ham, cheese and toasts) but is something considering the price. It’s not for you if you’re used to modern hotels, with automatic lights and digital mirrors. I liked it, the place has its own personality."

"I don't get all the whining from people these days. Some people just feel spoiled to me. Go and pay for a more luxurious and expensive stay. Yes, the hotel is old, but it is NOT dirty. The people working here are extremely sweet and helpful. Room was big and bed was soft. Shower wasn't the greatest, just make sure you take a shower in the late evening, then it's fine. Location is great and I enjoyed the simple breakfast. Two kinds of (warm) toast, cheese, meat, jam and butter. Coffee, tea, juice and milk. I did enjoy my time here and would not mind it at all to come back!"

"Very run down, stains on curtains, headboard and chair in the room. One armchair in the room was even missing chunks out of the material. Paint was also coming off the walls and furniture. Extremely overpriced given there were no facilities in room to make a tea or coffee. In addition to this I was told I had to pay a £50 deposit to get my room key, something that was not mentioned upon booking at all. The breakfast that I paid for had extremely little selection and the only thing on offer that was warm was instant coffee or tea. I also overheard several guests complaining about their rooms and the staff not seeming to even care. On the first evening I stayed I waited down in reception for a food delivery to arrive and heard the manager screaming at one of the employees. Clearly a very badly run establishment. Lastly, when I arrived into my room I noticed that there were a lot of flies due to the window, with a cracked glasspane, having been left open since the previous unfortunate guest. I would recommend staying literally anywhere else!"

"This was booked as a surprise anniversary present. Most definitely the worst hotel I have stayed at. Dirty, broken furniture, stains on all surfaces and furniture. I didn’t remove my shoes. No hand soap one towel between two of us. Certainly no luxury hotel. This is definitely not a 4 star establishment. The only positive from our stay was the location. This establishment needs to have a major refurbishment. DO NOT STAY HERE"