Roland House Apartments 121 Old Brompton Road, London SW7 3RX

"Let's start with the good bits. The hotel is located in a lovely part of Kensington. Now for the bad bits. It is not clear that you have to have a deposit of 200 pound and that everyone staying at the hotel needs photo ID. The room we stayed in was so old, out dated and tired. I dont even know how the floor got into the state it was in. The sink was hanging in mid air and would have fallen had we of put any weight on it. The kitchen utensils are old. Just a microwave, stove and kettle on the plus side it had a working fridge. Make sure you take your own tea/coffee, milk and sugar. The whole room is in desperate need of a re vamp and would go a long way. Sauna not working, steam room set so high we were lucky not to of got serious burns from it. Jacuzzi was nice. No where to get changed so ended up walking back to our room in our towels. Not ideal. Got back and somebody walked in on us whiilst at our most vulnerable. This completely ruined our stay from there on. Happy new year. Huh. Not for us it wasn't. Raised this with management who took 14 days to get back with a reply and were called liars in their response. I've experienced all levels of customer service but never have I dealt with a company with such a complete lack of regard for their customers. So many other nice properties around London. Stay away from this horrible place with horrible rude staff who have no customer service skills whatsoever."

"This was described as luxury apartments that was a joke and infringed the law. This reminded me of local authority apartments located in the least desirable parts of Glasgow in the very early 1970’s. Please do not take my word for it check the apartments before you pay as you will find it difficult to get a refund the owner is invisible and receptionist does not want to know the least helpful person I have come across in the hospitality business. I travelled from Torquay and had to put up with someone who did not give a monkeys (an insult to a monkey). BOOK AT YOUR OWN RISK"

"The room came with a water kettle, microwave oven and a simple toilet with got supply of hot water. The lift... LoL smallest I've seen, well all good though. The location is close to Gloucester Road station, approx 8 mins walk"

"Room is fine, the dishes that were in the room were dirty. The worst part is the service of those hotel. We were told that we can could check in at 3, and after a long day of travel all we wanted to do was relax a little. Instead we were told we couldn't check in because our room wasn't ready. When it was an hour later, the condescending lady at the front desk sent us to the wrong room. Later in the evening, we were started when someone randomly entered our room. Turns out the front desk assigned another person our room and gave them our key. By far the worst hotel I've ever stayed at. It's not that hard to simply be better."

"The apartment was okay and clean. However, the furniture was quite old and we did not have any forks and very little dishes overall. You’d expect to be able to cook in a flat. The staff was miserable. They do not get it that before you leave you would like to have a confirmation that the room has been checked and you will get your deposit back. They think we should trust them. Well, following the same logic then they should not take any deposit and just trust everyone."