Holiday Inn London - West 4 Portal Way, London W3 6RT

"Our hotel in three different occasions during our UK tour. Rooms are fine but the beds are on the narrow side, though. The included breakfast was great. Subway is five minutes away on foot (Central Line, North Acton), as well as two supermarkets, a Subway, Domino's and Papa John's restaurants. Not much else, though. Good value"

"Just one of our regular office hangout for drinks and catch up after work. I don’t take alcohol and they don’t have any mock tail, I’m usually forced to buy soft drinks like J2O or Lipton drinks (which I do enjoy by the way). The ambience is okay, lots of seating at the reception. We usually park at a small car park, I’m not sure if the hotel has a car park"

"A clean and good hotel close to the metro station. You can come to it by metro from the airport to an area close to the hotel and walk to reach the hotel within 5 minutes. Also, the hotel resident can reach the city center by metro nearby. The reception is good and the reception staff, especially brother Hosro and Thomas provided and provide excellent services to the guests, guiding them to the metro points, as well as roaming in London and how to make use of the time. . Accommodation in the hotel is very reasonable price for the services. I wish them more progress and prosperity."

"The rooms were adequate but small and minimalistic. There was a mini fridge but that was the only thing that was a positive. … and that is something most rooms have nowadays. The hotel is close to a underground line and there are shops and fast food restaurants near by. There is a Starbucks inside the hotel. The service was nice but the breakfast again was very minimalistic. You can have a full British breakfast and a continental breakfast but no extras like salmon or other luxurious things. I would definitely choose a different hotel for my next stay in London."

"Surprised at this hotel and how poor the service we received was. Arrived just after 2pm for our 2pm check in. Neither of the two rooms we had reserved were ready, we were assured they would be ready in a few minutes and we should take a seat in the cafe / bar and the receptionist would come to tell us in a couple of minutes when it was ready. Not a good start when we had been traveling all morning to reach the hotel and had been assured before arrival that the rooms would be ready for us as we were traveling in to London with our children after checking in. This escapade carried on for over an hour and ten minutes with reception claiming that house keeping were just finishing up and it would be five minutes. Eventually at 16.10 one of the members of reception went up to check that the rooms were ready, low and behold they were and apparently house keeping hadn't bothered to update the system. When we finally checked in there were no towels available in the room and had to ring reception and house keeping once more to get towels. The room was functional at best and I've had warmer two star hotels than this supposed four star. It's really a stretch to give it four star status. There were no room service menus in the room, no supposed pillow menu (as advertised on their website) and the complimentary soap dispenser (like Premier Inn) was empty and remained empty throughout our stay despite advising house keeping. Breakfast the following morning was shambolic. One coffee machine was out of use, the second ran out of water and it took staff fifteen minutes to refill it. The restaurant is only small and really didn't look big enough for the size of the hotel, this was compounded on Saturday morning as numerous tables were left with dirty crockery. The table next to us spilled a plate of scrambled eggs that went left uncleared for our whole time in the restaurant. On our final morning house keeping entered our room on three separate occasions, despite the do not disturb sign being displayed. The decor of the rooms is extremely cheap, I've stayed in Hamptons, garden inns and double trees that have smaller star ratings but are far more comfortable than this hotel. Next time I'm in London I definitely won't be staying here. The location is convenient next to North Acton tube station but that's it's only redeeming feature."