London Star Hotel 51-53 Steyne Road, London W3 9NU

"I stayed here twice in one week! The staff were all very accommodating and lovely. Even managed to get me the same room the second time. Lovely rooms with great privacy. I would definitely be happy to stay here a third time. Thank you staff."

"The reception is very friendly, however there was a surprising 50 pound deposit, that I received back without discussion; the state of my room was not that good, but it could be worse. The deposit is a bit tricky because most of the mechanics at the door of the room and the room itself are very brittle, so be careful not to break anything, as that would make you pay the 50 pounds. I recommend bringing a leatherman and a few skrews so you can quickly fix stuff. I didn't sleep well because my room was rather noisy: the window didn't close right (bent window mechanics, could be repaired, but wasn't), so the traffic was very audible; also there was a steel shutter port below that window, it was operated at least until 23:30 to stow shisha's in and out for the customers of that business - a very loud affair in the room just above; and a electric fuse installation was in the wall of the room with a big wooden door to open it, creating an electric hum that wasn't constant but slightly changing, just to be irregular and irritating; very stained carpet you don't want to touch with you bare feet, if avoidable (who lives there); I was not offered food of any kind in the hotel, but there are nice restaurants just 400m away. Good: the bathroom was with hot water, a working temperature control and working shower cabine, just the hanger for the shower should be refastened, it is just about to fall off, no hanger for the towel or other stuff; the bed linen was clean and the bed didn't smell;"

"When I stayed for 3 weeks the rooms were filthy. Ants under the Kettle, dirty mattress and my room had been cleaned only twice during my stay. I had to get black bags for my rubbish! One day I had to call the police due to something that had happened on their premises. I didn't have a phone so asked the receptionist to call. They refused to call and said the police are not allowed in the building. I went on the streets looking for someone to call the police for me! Absolutely horendous! Worse place I've ever stayed!"

"Stayed at the hotel for a couple of nights over the weekend. Very pleased with the accommodation and especially the service. Very polite and considerate. Will definitely be staying again when visiting the capital. Good location too."

"Very welcoming staff, checked in with yusef who was very helpful and friendly, he explained that the hotel is under new management, which they seem to be doing an excellent job. The room was clean and comfortable it looked like it had been recently refurbished. I will be staying again. Thank you guys!"