Markerstudy Britannia Road, Chesterfield S40 2UZ

"It’s a shame I can’t rate their service as a 0. I’d advise to avoid at all costs. Issues involve taking over 45 minutes to answer the phone. Lying, saying that they’d tried to get in touch with the police officer dealing with my claim when they hadn’t. Doing everything in their power to delay paying out. Giving me false information saying they were going to pay out via bank transfer then sending a cheque 2 weeks later with no further communication (no postal strikes!). After 2 months of messing me around I ended up calling everyday for 2 weeks until I got a resolution. Fortunately I work from home, so even though it wasn’t ideal it got them moving."

"Absolutely dreadful insurers. Motorbike stolen and I’ve been on hold for 90 minutes today to their ‘theft team’. They refuse to cover storage fees but you can’t get through to them to let them know the vehicle is ready for collection. Lexham Insurance should stop doing business with them"

"They are bunch of cowboys - avoid at all cost. Scam me for storage fees and recovery charges if my stolen recovered scooter. No way to communicate with them - they don't answering emails, call takes ages to get through and even then, there's nobody to talk with as operators just follow the script. I wish I read reviews first, before I entered any business with them."

"I was knocked off my motorbike in April, but didnt want to make a claim. The other party blames me, so i have sent two accident reports, one by recorded deliver, to Markerstudy. I have also emailed the report TWICE. Now 7 months later they have emailed me to say I need to make a report! These people are useless."

"I submitted a claim with this company, during the claim logging stage the gentleman who handled my claim was really helpful and promised me that I will get a courtesy car, but after few hours I received a call from the place who are repairing my car that there is a waiting list and I will have to wait, but she did say to speak to Mark study who will be able to provide you with a car, upon calling mark study, I was told that I cannot be given a car if the repairer doesn’t have a car the lady was very rude and didn’t want to help me.. when it comes to taking your money they promise you the world but then when you need something in return for the service you have paid for they cannot provide it… it’s a shame if I had a million pounds in my account the outcome would have been different! I really need a car due to nature of my work but they have declined me out right"