The Surgery 107 Brentwood Road, Romford RM1 2SB

"Brilliant doctor mark and staff treats patients with so much care which is unbelievable. Evan managed to get appointment on same day."

"The elderly receptionist with short black hair and glasses is shockingly ill-mannered, excessively rude and very unprofessional, i’m shocked that the surgery have still kept her on and not honoured anyones complaints, she is ill-mannered every time I make a visit when i’m sick and causes an unpleasant atmosphere for the rest of the patients in the waiting room with her absurd erratic attitude. When collecting an overdue report she had bluntly said not to contact the surgery and they will be in touch to review the overdue report whilst I am enduring an ongoing condition? I was outraged but did not want to cause a scene out of respect for the sick patients waiting in the room. I hope this review is taken into consideration and actioned otherwise it is very telling of who runs this practice. Absolutely still in awe, this had impacted my mood for the whole day"

"Extremely rude receptionist. Never answers the phone, Argues with you, talks to you like a child, has 0 people skills, and mocks young people in the surgery, makes you out to be a liar and she argues with the doctor infront of everyone. Yes they are a couple but why is it so hard to be professional. Leave your arguments for home. Also talk to people with respect. If you can't handle talking to people in surgery and on the phone then maybe being a Receptionist isn't the job for you."

"Registering at this surgery should have been the caution I needed as we were given a time to come to do so but then spent an hour and a half waiting for the receptionist to take our forms, during which time we were just ignored. The building is very small and tired inside and there were a large number of people standing in the tiny reception area for over an hour as there are only a few chairs against a wall. The administrators seem chaotic and it appears that the surgery uses paper notes which are in disarray. My experience of trying to get help from this surgery was awful. I called 61 times(!) when it opened before I got through as the call just terminates if the receptionist is unavailable or on the phone. I explained (at about 08.10 am) that my 2-year-old was screaming in pain with constipation and this was had resulted in a prolapse previously so I wanted her to be seen. I was told the receptionist who answered couldn't book appointments so I needed to wait for a call back. I tried to call back several times through the day and couldn't reach anyone. Nobody contacted us until 21.45 (pm) and the GP just immediately prescribed suppositories (which I had already bought in an effort to help her). I wanted somebody to actually check my child over but this did not happen. She has subsequently continued to struggle with this and sometimes refuses to eat all day. I have no confidence that this surgery will attend to my child's needs and so am seeking to move to another surgery."