Shepperton Medical Practice Shepperton Court Drive, Shepperton TW17 8EJ

"Rubbish. You can't get an appointment. I've been with them for nearly twenty years and have seen a steady decline in service. We're now at a point where phones don't get answered, the surgery looks rundown and it's virtually impossible to get an appointment."

"usually have nothing bad to say about SMP but unfortunately had a very bad experience today. Lynn was lovely and helpful on the phone, she asked me to come in to speak to her & the head doctor about a medication, but when I came in I was turned away by reception saying I didn’t have an appointment (which I was told I did) and that Lynn was “wrong to send me in”, different receptionist at front desk was incredibly rude and dismissive and made me feel like I was incompetent for following an order I was given, making faces at me when I was very polite and patient with her. I will add that I’ve reviewed before saying how amazing the practice is and that I had a great experience with reception a year ago, so it’s a shame it’s gone downhill reception staff wise. (also, does anyone know if not being able to book appointments on the website is temporary or permanent? It seemed to be a much easier system)"

"I've had nothing but the best service from shepperton medical practice, the receptionists, and doctors, nurses, have shown kindness, understanding, and do there best to accommodate my needs. Having gone through cancer, I've found how wonderful the staff are, they try their best, to help all patients,. Makes me sad to read the awful reviews, remember they are also human.....show respect, to our amazing team at shepperton medical practice..."

"Phoned to get appointment with nurses today as just come home from hospital and need new dressing’s every day. The one nurse working is off sick. Told to go back to hospital or walk in! I said they were useless as I was very upset and I was told I was being abusive! And apply for nursing job and then they’ll have more staff WOW Maureen the receptionist was so rude no care and no sympathy and she was abusive! I cried so much after as I’m very down atm"

"Shocking, unreliable, mistake driven doctors and back office. I was wrongly diagnosed with Arrhythmia by the part time doctor I am registered with here. I accepted the error from the doctor after her eventual apology, even though it changed mine and my families life with the shocking news, until St. Peters ran a series of complex time consuming tests to deduce that it was indeed an incorrect diagnosis from my doctor in Shepperton Medical Practice. So much time and money lost from my own consultancy work, plus enormous positive energy lost in those stressful and unforgettable times when I thought my life was at sudden risk from impending heart failure. I will never forget what it's like to break that news to my own children and others close to me. It's October 2022, and I'm getting awful unreliable service all over again, although it's fair to say it is unrelated to above. I haven't got the time or the inclination to go into detail, yet it's another reminder how bad this practice really is? They say "practice makes perfect" Not as far as Shepperton Medical Practice is concerned, are what my experiences leads me to believe? If you are reading this and aren't yet registered in this practice or have options to use another medical practitioners or doctors, please consider your options elsewhere? One * star was the lowest I could leave via Google. I would rate this far lower if I could."