Baby Baby Online Ltd 189 Stratford Road, Shirley, Solihull B90 3AU

"This is the worst company ever I have ordered a pushchair new one and they sent me used one I asked them to refund me But they don’t want to refund me And I have 4 days calling them They didn’t pick up my call To everyone who want to order don’t order at this company they aren’t correct, they don’t know how to behave with customers and so on , I asked to talk with manager and manager is busy and working from home In the end they don’t care about customer they are lying all the time …….!!! People don’t believe this company!!!!!!"

"Purchased a car seat on 27th December, their website didn't update to let customers know they would be closed until the 2nd Jan. I've contacted them by email and phone multiple times and still haven't received my item and emails have gone unresponsive. I managed to speak to a lady on the phone once and she said my item was being despatched that day however its still to be seen. Really poor service. Edit: I've finally had a response 2 weeks after the due date to be told they have no box for the car seat, however they are still selling the item on their website at a cheaper price than I paid for... but they have no boxes to ship? Clearly a scam company."

"This company did not issue a refund within the 14days. Be aware when purchasing from them as they will cancel the order but also take your money."

"Booked an appointment to view their showroom and no one turned up. The shutters were all locked. No one contacted us to say it was cancelled, no one picked up the phone or responded to messages. Terrible customer service and will now go elsewhere for our baby products."

"Awful company to deal with - took my money for an order six weeks ago, delivery delayed three times with little communication- clearly they will take your money with no guarantee of having the stock to supply. Got tired of waiting so asked for a refund, took a day to reply and told I now have to wait another 14 days for the refund. Avoid at all costs"