VIVENSE London London SE1 1LB

"DON'T DO IT! Today we received the sofa (for the second time), after a week of trying to communicate with customer services, calling every day and receiving no answer, and then having to step into the showroom four times which was the only way in which we could communicate in any way with the company. The couch was in TERRIBLE conditions, not only two of the legs didn't fit because it is poorly made, but also it was broken from the side, damaged from water from the inside and dirty. The delivery staff were very helpful and couldn't understand how a "new" sofa could be sent in these conditions. Just to clarify, the sofa was properly wrapped when it arrived so this had nothing to do with the delivery people, it was already damaged when they received it. I attach pictures."

"I wish I checked the reviews more before purchasing. Terrible quality items, they don't fit together properly, the 'instructions' don't tell you anything and some parts were damaged. The TV cabinet drawers don't actually fit properly and the whole cabinet is slightly warped. The shelving unit is wonky and doesn't fit together properly, I had to twist it and force the shelves on and screw them down so it would be stable enough. I cannot be bothered to take them apart and have to reassemble or buy more. Especially as I already waited over a month for them to arrive"

"Vivense sent a mouldy, stained sofa and dumped it in the middle of my living room without assembling it. Previously, it took them a week to change my delivery address as well. The sofa did not come in a box, it came in a very dirty wrapping paper. The cushions are smashed, the sofa is stained and the corners are awful. The customer was supposed to give me a collection/ refund date in 24 hours. It has been 4 days and I am still waiting for a collection date!!!!! DO NOT BUY FROM HERE!!!"

"Absolutely horrific experience, do not recommend this brand AT ALL. I ordered my sofa on the 26th of April, and since then have had to take 4 days off to await delivery, as they have managed to incorrectly deliver part of my sofa 3 times - supposedly a labelling issue in the warehouse. On the 4th and final delivery, it was the correct part, but it is absolutely filthy and stinks of damp. The cardboard protecting the corners has all melted away from being wet, and the cushions are damp. I have tried to be patient with the misdeliveries as I understand it was a labelling issue, but to be delivered this awful, dirty sofa is absolutely inexcusable. Avoid this brand."

"Very Disappointing Experience I’m not one to leave reviews bad or good, but this experience was so disappointing and ridiculous I feel it needs to be shared. We visited the Vivense showroom in London and had finally found our dream sofa. The sofa was available for express delivery which was ideal, so we ordered and expected delivery with 2 - 3 weeks. 1.5 weeks later we were delighted to be told that our sofa was out for delivery and would arrive tomorrow. We had a phone call the next day to let us know that the delivery drivers would be with us in 30 mins. It all started off so well…and unfortunately, very quickly turned into the worst shopping experience I’ve ever encountered. When the delivery drivers and ‘assemblers’ arrived they realised that the company had not sent the screws that fit the legs to the sofa and they had also sent the same half of the sofa twice. The delivery company didn’t provide the best customer service and I was bluntly told that they would be leaving the sofa here (photos attached) and that I needed to contact Vivense directly to resolve the issue. I called Vivense and reported the problem to customers service who were very apologetic and told me that I would receive a call later that day…no call came through. 5 attempts calling I finally was told that the delivery company would arrive the next day to replace the sofa and screws…this never happened. Fast forward 2 weeks and over 20 phone calls later they finally came to collect the sofa. The delivery company had brought the right sofa, but had not assembled the sofa correctly at all (see photos). One screw was fitted on each leg, when it is meant to have FOUR screws in each…if you sat on it it would have completely collapsed! We then realised that the leg screw holes did not align at all with the inserts in the sofa frame (so not great quality for the £1250 price tag). We reported to Vivense and were told that this would be resolved and someone would come out to fix the sofa. Fast forward another 1.5 weeks, we were told the assembly team had reviewed our photos and that the sofa was assembled correctly!? At this point we gave up, we spent 5 hours fixing the sofa ourselves and got a 15% refund…not sure it was worth the hassle. Clearly by its very poor rating, this is not an isolated incident and is very common amongst its customers. Some lovely products but in my experience save yourself the hassle, stress and time to resolve logistics issues that should have been resolved before they started selling anything."