BedWorld London NW2 6LW

"STAY AWAY! THESE GUYS ARE FRUAD! We brought a mattress and bed from these lot and they sent us faulty products. We’ve been ringing them for 10 days and the manager named Guppz is not answering calls or emails. We brought the bed from staples corner Bedworld and these guys have the WORST customer service ever! They refuse to give a refund even though their products are faulty and it’s impossible to get through to this guy Guppz. I’m taking legal actions now, consumers rights do apply and they have no right to send no body faults products and neglect the fact that I’m trying to get this sorted. Stay away from these people ."

"Good looking but very poor quality!! In less than a month, one of the bed wheels has been broken. I’ve never seen a bed with bottom cover made of a plastic mesh and it’s very frigile. Avoid and don’t get tricked by the good looking!!"

"Went into the store today to find out what bed sizes they offer, I said to the man sitting at the desk if they do emperor size beds 2meter by 2 meter he replied in a rude manner and said in this country we work with ft trying to talk down at me, I asked if it’s including the headboard which at that time I had forgotten what the name was and I said I can’t remember the name he replied back saying “let me teach you some English, it’s called a floor board” then corrected him self by saying headboard which I found very rude and I walked out saying thanks for the education and he said it’s good to get educated. Now if you ask me that doesn’t even deserve 1 star! If their first point of contact is like this I don’t even want to know how they are like during purchase or even after sales!!!! Avoid!!!"

"Terrible experience and the worst customer service I’ve ever received. 2 weeks late on my bed delivery and when delivered it had the wrong parts so that was an additional week without the bed. The staff in the shop and over the phone/emails have no customer service skills. There is no instructions on how to assemble the bed and when I email they say use it on the headboard. When I call they tell me email head office. Honestly disgusted with this whole process and my bed is still not assembled!"

"This company should not exist. I spent over £1000 with them 3 weeks ago. They delivered the bed without any fittings. Then said they would send it to me the next day. It is 8 days and I have still not received it. Additionally the mattress was wrong for me and I asked them to take it away. I have emailed them every day for past 5 days and no one has acknowledged my request for a refund. All I heard back was that I 'should give it 2 weeks and that the mattress would get soft'!"