Fabb Furniture Croydon Croydon CR0 4YJ

"The worst experience of my life. They sell a product saying that delivery is guaranteed and fast. They use lies when selling, saying that the product is in the warehouse ready to be delivered and when the legal deadline to cancel the contract ends, they call saying that they can't do anything and that it will be 4 weeks late."

"The worst experience dealing with this company. Ordered a sofa, was delayed a further 8 weeks after already waiting 12 weeks initially. They promised £50 back I didnt get it. I emailed regarding the damage the delivery people did to my property, no response. They used a third party delivery partner who had no experience in delivering a sofa, we have a 3 seater with 2 seats reclining, they didnt put the feet on which meant everytime we tried to recline the sofa would go flying forward. A truly incompetent company with incompetent partners and highly unprofessional as they didnt even have the decency to reply to my email. I would pay more money and go elsewhere, we only settled here as they promised the best delivery time. Their sofa arrived with marks on the legs and with wonky legs. Again, no reply. After a year and a bit use the sofa is already losing shape, why are other seats more firmer than the one with the recliner, why are the gaps so big between the sofas? horrible quality and waste of money."

"Very nice and big ahop. Very good options for beds, sofas. Very helpful staff."

"December 2021 visited the shop. After waiting for 7 months for my sofa 5th July 2022. It arrived with a small tear on the side. Took pictures and spoke to customer service they asked me to send pictures of damaged sofa. Not impressed with the service I now have to wait again for someone to get back to me with repairing. I received confirmation from the store that my sofa will be delivered on Saturday, no show no messages no phone calls. Called again and was promised by the manager that it will be collected at 7.30am and be given a new sofa still no show. I will be putting in a complaint for misleading customers."

"We bought a super king bed in their Croydon store. When we bought it the man who attended us said that it won’t take more than 6 weeks, highlighting the fact that he’ll try to ask them to make it asap as we were a bit hesitant. He reassured maximum 6 weeks, it could even be 4. We’ve got a call a few weeks later, it was someone saying that the delivery date was as agreed. After 6 weeks I had no news about them so I decided to call them to find out. They tell me that the estimated delivery time will be 8 weeks and it is what’s on my contract I was sure it was 6 as this is what the guy said. Then in our contract says 7 weeks. This is week 8 and now they are still waiting for the bed to arrive to their warehouse. When it happens we’ll have to schedule a delivery date for my house. This is unacceptable and their customer service is awful. They are not helping at all."