ScS - Sofas, Flooring & Furniture Geron Way, London NW2 6LW

"Great quality items, spacious showroom with lots of examples to choose from along with an enormous choice. The staff are very friendly and welcoming - they even got me a Costa coffee while I had just come to browse. The amazing salesmanship paid off though as I walked out having purchased a great sofa and I’m glad I did. These are superb people to get a sofa from - far better attitude and quality than their competitors (also a company with three-letters in its name)."

"Great team of sales staff who took time to explain the product benefits and features, but shame about the manager. He is downright arrogant and rude. Treat staff like idiots. Refused to call his regional manager to provide the best price on a set of sofas if I didn't commit to purchasing on the same day. How can anyone commit to buy if they don't have a price."

"I'm giving 5 stars for customer service only. Deepak was very helpful and patient. He gave information on all options available. However, the store itself was unbearably hot. No air conditioning!!! Trying to shop whilst sweating was an absolute nightmare. My sympathies to the staff who work there in those conditions. Who ever looks after the maintenance side of the store in Staples Corner should actually do something to improve the working environment for staff and shopping environment for customers. There are rules and regulations that need to be followed in order to maintain acceptable working conditions. Please see that staff and customers alike are comfortable and not clearly sweating and feeling drained."

"Horrible customer service! This is the second time we purchase a carpet from ScS. The first time it got delayed with nearly 2 months. We decided to give them the benefit of the doubt and order from them again and now same thing is happening. On top of that when we got to the store the shop assistant was visibly very ill. He was coughing, sneezing and had runny nose. Shame on you ScS for asking your staff to work while they are visibly sick, especially during a pandemic! We’re never going to use ScS again."

"After waiting nearly 4 months, I finally got my sofa 2 days ago. I was pleased, but today morning, my child dropped a tiny bit of perfume on chair, all i did was give it a gentle wipe, Next thing i see, Theres NOW a colour fade mark. Absolute POOR Quality. (Please see photo) I call SCS, but they direct me to Castellan, Which itself is a joke as ive only owned the sofa 2 days. I call Castellan and they tell me the order number is not recognized. Already ive wasted hours on the phone and i can see what both parties are trying to do, (Pass me around and not have to pay and find excuses to turn me away). Dont trust the ScS staff when they sell to you. I just started and i will be visiting the store next week to talk to the staff face to face and more reviews to come."