Cult Furniture Wandsworth Road, London SW8 3JH

"ordered a hallway table (very simple design top & frame for legs etc). First delivery table was faulty second delivery was really badly damaged and on the third they said they would check the delivery before sending & give me a 20% discount they did neither & that delivery was faulty & damaged. The worst online service I have ever received."

"Items turned up, all damaged! Legs snapped off, inadequate packaging. Quality for the price is absolutely shocking! Avoid! In response to your response - irrespective of your thoughts on how you feel the courier has handled during shipping, some of the photos below do show the poor quality of finish to the chair, welding to the metal is terrible, staples and raw edges on the material and overall quality is not good. I will be ringing today but it won't be for an exchange, I will be wanting my money back. Updated to 3* as opposed to 1* given the customer care team behind the scenes that dealt with my return and refund - a very responsive and helpful bunch."

"I really wish I could have been able write a nice review as the initial customer service was good. Unfortunately the table that I received was bad . The welds were terrible and looked like they had been done by an amateur, and the polished chrome was missing from various areas, especially near the welds. I didn't bother to complain or raise the issue as it would have been too much hassle, and I don't have time for that. I kind of expected it at the price point, so I wasn't surprised. I took a gamble and lost. So I just ordered another one from Pash Classics, much better quality. I should have done that in the first place."

"Very bad experience with Cult Furniture! Not functional Item and no refund! Bordering on fraud. We ordered the DSR Glass Dining Table. It arrived with the glass top shattered into pieces. We requested a non-broken replacement from customer service. No one came for over a month to pick up the pieces to be sent back. They did send a second table which arrived undamaged, but turned out not to be functional. The legs quite literally did not attach to the top, and when we called them, it turned out they had been selling this non-working item to other customers as we were not the first complaint. It is now off the website, but how many people called and were not refunded before they deleted it? From our experience the customer service is really friendly and quick to respond. But they do not solve anything. We still have not been refunded for the second non-functioning table - this is becoming fraudulent. Any functional furniture retail would have recycled non functional products and refunded it fully by now."