K Furniture 182 Kenton Road, Harrow HA3 8BL

"0 STARS IF IT WERE POSSIBLE. Had an absolutely awful experience with Alli and Ketan at K Furniture. Please read former reviews and do not ignore! My experience - they were very disorganised with delivering items. There was miscommunication between staff. When I tried to explain that I’d received a different message from another staff, they insinuated that I was lying and proceeded to insult me! After agreeing on a delivery price at the time of purchase, I was asked to pay 40% (!!!!!) more for delivery of my item. They quoted that they attempted a delivery once (at a time that was never agreed to nor within working hours) and I must pay £30 fee. Very strange and odd behaviour. Borderline shady. They were extremely rude. I was shouted at by both Ketan and Alli, on different days. So ridiculous and infuriating as a paying customer trying to get their goods. I’ve never experienced such behaviour in the U.K. I wish I saw the review about second hand goods being sold as brand new. The furniture I ordered had a lot of stains and was clearly second hand yet this was being sold as new. DO NOT SHOP WITH K FURNITURE, it is not worth the hassle and insult from staff who show no appreciation for customers . You’d have a better experience with John Lewis, Ikea, David Phillips, and know that their goods are trusted. Awful experience! K Furniture, please teach your staff about social intelligence and customer service."

"Myself heather and I visited kenton k furniture branch. Vikram was so helpful to fulfill my requirements and help me to buy my furniture. Thanks you Vikram. Strongly recommend."

"I like their furniture which I thought was good quality but I have had issues with some items I brought. Their service is terrible as when complaints are raised they don't respond amd you jave to keep calling them."

"I recently bought a bed from these guys. I must say I’m over the moon with the quality of furniture and service they provided. Will be purchasing again and recommending to all my friends and family. Thank you again !"

"We ordered beds for ourselves and my mum ordered hers too. We're we told 2 weeks . It took month before the beds arrived. The delivery guys damaged my mum's front door and didn't even care. I complained at the shop I was told area manager James at Kenton branch will call me , no calls from the area manager has come to me. I feel that they took my money and no after service . They don't want to know anything. Below shows how the guys tryed to just shove the bed in and damaged the door. From Mrs velani"