Peel Hey

"I would never stay here,, after watching the hosts on 4in bed they were rude and full of themselves. There rooms were dirty."

"Afternoon tea with fizz What can I say other than extremely disappointing. I emailed peel hey to book a afternoon tea for 6 and was in correspondence with a lady called Anna. I wa told they only had 3pm available on the date I requested ( 4th December) I’m thinking they must be very busy. I accepted the 3pm slot they had for myself and 5 friends who were all looking forward to a catch up after not seeing each other for so long. Emails went to and fro for a few weeks confirming various things as one of our group is gluten free, all quite professional. I telephoned the morning before just to make sure everything was still ok to go ahead and to confirm sandwich filling and drinks. (Once again this was done with the same lady Anna) who told me everything was fine and booked. I then sent and email regarding our gluten free as I had forgotten to mention it on the phone but they were aware of it as it had been sent in email earlier when booking. Well that’s were the professionalism ends. We arrived at 3pm on said day the place was in darkness so we went around to the front door to be greeted by a man in a coat just leaving, he asked were we checking in . We said we were there for afternoon tea to which he said oh ok come in. He asked us to follow him in switching lights on as we went along the way. We where shown to the conservatory and told we could sit anywhere. It was cold as no heating on, no Christmas tree up decorations or music. We pulled 2 tables together that were not set up for anything and sat down. The man who was leaving when we arrived then appeared buttoning up his chefs whites and asked did we want a drink as it was cold we all requested a hot drink as we were still waiting on 3 of our party to arrive. At this point we knew that they clearly where not expecting us. When the chef returned with our hot drinks we asked him if they we were expected to which his reply was NO. I told him I had confirmed the day before with Anna and he said he had spoken with her and she had not mentioned anything to him. We ended up telling him not to bother as nothing was ready for us and we would move on elsewhere , he did apologise but it was obviously not his fault. We then all had to book taxis to go on somewhere else so so disappointed."

"After booking our wedding at Peel Hey we were really worried as we had no communication from them, including no reply to our emails. In the end we decided we’d just have to go ahead with the day and hope for the best. What a surprise on the day, as the best was what we got! There had been a turnover of staff the week before, and the new staff are fantastic. We’d particularly like to thank Mike for the way he looked after us and our guests, and his attention to every detail. The way the room was decorated for the ceremony was exactly what we wanted, (but hadn’t been able to discuss with the previous staff), and we believe this was thanks to Mike. The food was lovely, and all the people who served it were professional and friendly. Thank you so much for making our day so special in the short amount of time you had been in your roles at Peel Hey."

"We had our 10th Wedding Anniversary Blessing at Peel Hey on Saturday 2nd 0ctober. I would like to thank all the team for working so hard to make our event so beautiful. A special thank you has to go to Mike for his knowledge and the little touches that he bought to the table so to speak. Nothing was to much trouble, his professionalism was exceptional. Many of our guests commented on his persona and all round work ethic. The catering and waiting on staff where amazing. Thank you all Karen & Griff xx"

"Beautiful house, very friendly owner and friendly helpful staff. We had twin room (5 stars) great size, comfort and decor. Still getting up and going again following covid shut down, so no evening meal but suggestions given for good places to try. Amazing full English breakfast. Would stay again."