Premier Inn Liverpool City Centre (Liverpool One) hotel 48 Hanover Street, Liverpool L1 4AF

"Some reviews had this as tired and in need of renovation. I didnt find this to be the case. The rooms were nice, comfortable and clean. We were allocated a room that smelt of cigarette smoke but were quickly and easily reallocated. There was a long queue to book in in reception and book in terminals were not in operation. Breakfast was adequate quality. Plenty of it but lukewarm and cold by the time I got to some items on my pate. Overall good value for money and a comfortable quiet night's sleep."

"Stayed here for 1 night with friends. The rooms, bedding and bathrooms were spotless. Breakfast was busy but a good selection of fresh food was replaced quickly."

"The hotel and room was to a good standard. Breakfast was ok with plenty of cereals, and hot drinks. The heating in the room was not very effective and it took a long time for the room to warm up. No free parking as it's right in centre. Plenty of car parks nearby. Other than that, no issues."

"Myself and my partner stayed here last night as a final getaway before Christmas as we both work in the hospitality industry so know we won’t get to spend much time together over the next week or so. Upon arrival we experienced some difficulty paying due to a card machine issue but eventually got it sorted. We were in room 305 to begin with and upon trying to run a bath for myself, we discovered there wasn’t any hot water in the room, and went to reception to report it. A very kind gent came to our room to inspect and we were told we would have to move rooms, and for the inconvenience a free breakfast would be on them. We then moved to room 308 and everything seemed fine until i tried to run the bath again and found the tap was spewing out little black bits. Upon inspection of the tap, it was really grotty and instead of making a big song and dance about it - decided to use the shower to fill the bath up - I only have a shower at home so whenever we stay in a Premier Inn I always treat myself to a bath bomb so I can have a nice relaxing bath. When trying to turn the shower off I discovered that the tap was actually stuck on and this point I was that excited for my bath I’d already put the bath bomb in. So again, I went to reception and notified them of the issue and another kind gent came up and he couldn’t turn it off either, so went to try and see if he could sort the issue out for us. He wasn’t successful in doing so and again, had to move us to another room. By the time we had been moved rooms for the 2nd time, I didn’t want a bath as it had just hit midnight and I no longer had a bath bomb to use so went straight to bed. This morning I got up and opted for the shower and everything was fine. When we went for breakfast, the lady who checked us in, I believe her name was Bianca - informed us that she was notified of the issues we faced while she was at home and said a free breakfast wasn’t going to cut it and said she was going to refund the room for us, and that was incredibly sorry and embarrassed this had happened to us, especially because my partner is an employee of Whitbread. Bianca (apologies if this isn’t your name) you handled it so well and your team were amazing, and dealt with everything in a timely and professional manner, and for that I cannot thank you enough. The only reason I am giving the 5 star rating is because of the service we received from the Premier Inn staff as the bread for the toast this morning was still actually frozen."

"Location , location and did I say location again ? Slap bang in the heart of the city but just a pigeon poo away from the hub bub of Liverpool one. Surrounded by top bars and restaurants but tucked away . It's just simply a great located hotel. The rooms were spotless and immaculate, Premier Inn seem to have got a grip of the budget hotel stay without compromising on standards. Breakfast was usual fare , substantial and quality and the lay out of the breakfast area is very good with a very relaxing ambiance . Staff throughout our stay were superb , shout out to reception whoc checked us in , girl from Allerton, didn't catch her name but was efficient and very knowledgeable. So all in all , thoroughly reccomend."