Crowne Plaza Chester, an IHG Hotel Trinity Street, Chester CH1 2BD

"Me and my family stayed here for a little staycation away. Upon arrival the lady at reception her (Gabbi was really helpful she was so friendly and informed us of local things to do and visit and they even have a map to get about. The location is perfect ! They have a food market literally on the door step ! The pool is a little small but is clean and has a baby area. The breakfast on offer is really nice and fresh the eggs are not over cooked they have a lot on offer. The coffee is great too ! Room service food is lovely and fresh with a 5 pound tray charge The room it’s self nice and spacious we got the interconnecting rooms. House keeping came everyday."

"we stayed at the hotel for one night last weekend and it was perfect. The location is great and just a stones throw from the city centre. We got a queen size room and it was nice and spacious, clean and modern. The spa facilities were excellent and included in the stay and the breakfast was really good. Highly recommend to anyone looking to stay for a weekend break"

"Poor to distinctively average, at best. The only thing this hotel has going for it is its location, which is literally a couple of minutes walk from the historic centre of Chester. The reception area is quite impressive but that's where the positives end. 1. Parking - for a hotel with probably in the region of 450 rooms, the car park has about 30 spaces. After getting a Ford Ranger up there, we realised it was full (no signs to say so at street level), so had to perform a 15 point turn to get back out. On calling reception to ask "what now", they basically said 'tough' and to try one of the next nearest car parks - which were all equally carnage AND expensive. If you have a lot of baggage you need to dump it at the doors first before you go exploring for a car park. 2. Club/Lounge Access - our room was booked for us as a gift, but apparently we had access to the lounge. We weren't told about this at check in (what it included) and only stumbled across it the night before we checked out. We stood trying our key at the lounge for a few minutes before giving up, so a complete waste of money. 3. Bathroom - Shower Gel bottle was empty in our shower throughout our stay. The bottom of the bath was grubby, with a brown tinge. Bulbs flickered in both the bathroom and bedroom. The shower was useless. You'd have been better stabbing a hole in the bottom of a bucket. Dirty grout between bathroom tiles. 4. Room - Dated, tired and cold (despite having the air con on 'heat'). Mouldy windows with condensation. What looked to be blood splatter on the wall above the TV (really nice). Only 1 or 2 plugs at table height, the rest on the skirting board. 5. Not asked once on check out if we'd enjoyed our stay - I thought that was a fairly basic thing. If I was visiting Chester again I would 110% choose a Premier Inn or Travel Lodge over this place."

"What a brilliant hotel. Staff super friendly and knowledgeable, really good service. A glass of fizz on arrival, great recommendations by lady Concierge. Great decor throughout the hotel nice bar area, very comfy seats. Rooms generous sized, clean. Free WiFi, fridge, safety deposit box, TV, and air con in rooms. We didn't use the pool or spa facilities. Great location. Car parking £10 day. Highly recommended."

"Staff very helpful and good facilities within hotel. Communal areas are very tidy and spacious. Room were nice and spacious and appointed with anything you could need, immaculately clean too, star lost for the room just being a bit tired, bathroom and room furniture could do with an upgrade or replacement. Nice little pool and sauna/steam"