Vista Road Surgery Vista Road, Newton-le-willows WA12 9ED

"When I found out I was pregnant I was told wrong how to come off all my medications this left me with really bad withdrawals I was then told it wasn't withdrawals and there was something wrong with my baby I was made to rush to a and e and panic just to find out it was withdrawals due to the wrong advice of vista road. I was told to book in with a midwife at vista road I did and was told I'd wasted my time and was never seen again every issue I had in my pregnancy I was told to just take my tablets I'd already been through hell coming off. I ended up having my baby at 27weeks vista road surgery have done nothing other than make the situation harder the hospital recommended some tablets the doctors said I needed this in writing nicu did this 3 times and the doctors still refused and changed there mind to it needs to be prescribed by the hospital first then they will continue it the hospital did then yet again vista road refused the medication I have told them on numerous occasions what this is doing to my mental health again they couldn't care in the slightest and continue to make a extremely hard situation even harder"

"Spend forever trying to get threw always get line busy then kicked off. Also I went to the walk in center last week because iv been ringing the doctors for about a month and can't get threw or get told to ring back at 8 the next day. The walk in center have had to issue a letter to vista road so they have to see me as there was nothing they could do and supply me with what I need which is medical attention of a GP. The doctors can't ignore something in writing, Iv tried all the other options and the walking center was my last resort and still I ring the doctors and still no answer! I feel sorry for people who are really suffering out there and can't get the medical attention they need. I understand its not all the GPs fault but at the same time this is ridiculous!"

"18 months ago I was not in a good place, fortunately for me Emma had just started at the practice. Patient, kind and extremely supportive she helped me to turn my life around. It was not a case of take a tablet and get on with it, she listened to my concerns with medication and worked with me. Every Practice should have an Emma. Thank you so much Emma for getting me back on track."

"Yesterday I had Dr B tell me that a dark patch of skin that has been scabbing and bleeding and causing me a lot of pain and mental health issues for 6 years now 'is completely normal, there's nothing wrong, I've just looked at it'. I also experienced Dr B suggest that my suffering of persistent tonsil stones and sore throats for over ten years 'is probably just a little bit of food stuck in my throat'. I am absolutely baffled. I only visit this doctor every few years to TRY and get these issues sorted but they are consistently shrugged off. Then I return to feeling miserable and defeated another few years later, after when I might try again to get my health in check only to probably be completely fobbed off again."

"Very happy with the service that was provided to me on Thursday. I filled in an e-consultation form online at 09.35am by 10.10am I had a phone call by one of the receptionist to say they have received my e-consultation but the GP will only be able to call Friday before 6.30 but offered the Rota services to call me within the next half a hour. The rota nurse practitioner called me within half a hour and prescribed me the medication I needed. I did not expect to be dealt with so quick. I am not sure which receptionist called me but just want to say thank you so much. The service provided was excellent patient care."