Southport and Formby District General Hospital Town Lane Kew, Southport PR8 6PN

"Staff in A&E and facture clinic were brilliant today, thank you so much for looking after me. Shame the same can't be said about senior management running the NHS!!!"

"Pulled up outside the doors no ambulance in sight with a patient, broken leg, was told by a very angry woman (staff member) to move my car, park, and carry the patient into the hospital. I moved 2 metres to the curb and grabbed a wheelchair. Shocking."

"Very long waiting time - it took more than 7 hours for very urgent matter. Arrival time 22.52 pm. Blood pressure and obs were taken 23.34 pm. Blood test done after more than 2 hours , I was waiting for result and nurse consultation till 6 am.. Need to mention - receptionist rudely corrected me when I asked why it takes so long, I've been waiting six hours, she told me 5 hours 48 minutes actually... Even when consulting with nurse i was made to feel that my concerns were irrelevant and not a concern of theirs, A&E don't have the specialist requured for my problem so nurse had to call another hospital for advise, advise given back with a demeaning attitude. After slightly heated consultation I was the reffered to Ormskirk hospital. I got amazing service in Ormskirk hospital.Doctor and staff done everything necessary and matter was finished. If Southport hospital A&E know my problem and knew they didnt have the correct specialist why not refer me in the first instance and reduce waiting times for others?"

"have literally never had a good experience of this place. if i have a heart attack my last words will be “don’t take me to southport hospital”. came in last week after being advised to by a medical professional regarding an injury i had which was believed to be infected. waited four hours to eventually be seen by a doctor (who wouldn’t even bother looking me in the eyes when he spoke) who took one look at my injury and said “you’ll be fine”. and when i had the nerve to not respond in under three seconds i was asked in a very condescending tone “so is that it?” at which point i felt very embarrassed and just said yes and left. a week later and i have had to be taken to a&e (at a different hospital) because - shocker - it was infected and thanks to this place went untreated for a week longer than it should’ve done. thanks guys!"

"My elderly mother was admitted today with a fractured hip. The treatment and overall service has been first class. All the staff are lovely. It's great to meet staff with a "can do" attitude, right from the receptionists in A&E to all the helpers and nursing staff, well done Southport hospital"