The Range, Bromborough

"I had a very bad experience with The Range customer service team… purchased a 3 in 1 air couch with built in AC pump of bestway brand.. After two months I found the joint was ripped and couldn’t seal by myself and I haven’t used it frequently as well.. so for this I approached the customer service team of The Range but they didn’t look at it or replace it either…They were like the ripped one can’t be fixed.. Is this the right way to give value for customer’s money???"

"I bought a remote control light plug set. 2 units with a remote. I had noticed that, of the two on display, both had been tampered with. One had the rubber key pad on remote loose and the set I bought had sellotape on one edge.. However I decided to purchase one of them. I tried the units at my home however the remote appeared not to function. My son had difficulty in putting the battery into the remote compartment. Despite this the remote did not work. I took the bus back to the Bromborough store and customer services. A lady named Collette according to my refund receipt served me. I explained briefly what was wrong to her. She then attempted to remove the battery.. Eventually using a putty knife to get the battery out! As she was doing this she has moved away from me to the rear counter of the desk. I then moved away from the till area. As I did I noticed her turn around and glance over her shoulder distainfully at me? She the turned further away and as I moved she retorted, " Don't watch me!". How bloody rude of her! I felt slightly uneasy and apologised. Now feeling slightly purturbed I ignored any further communication from her. She then went over to some plug sockets nearby to test the remote with another battery. Still feeling very angry at her rudeness I ignored her when she asked, "What are these for?" She then looked at me again, most distainfully and I replied, "ow, I thought you did not want me to watch you??".. She stifled a fake laugh then said ow it's just I don't like being watched! Why are you working in customer services then I thought? When I said that another member if staff glared at me as if I were being rude! This is simply not acceptable behaviour towards a customer. I got my refund and went elsewhere to purchase a working set. Totally unacceptable. Collette needs to retire or get restrained from face to face contact.Completely bad experience, undeserved of me. Just talking to my daughter about this and she said the same woman was the same with her and her mother. Collette needs to retrain or be removed from front of house."

"Love the shop but the toilets are in an awful state. The first one was blocked by a lot of toilet roll, the next 2 didn't lock as the door had either dropped or the catch was falling off one was out of order and the one I used was just generally dirty. I understand that customers can be filthy but toilets should be regularly checked and maintained."

"Very helpful, especially lady who served me Monday evening and Tuesday morning who was on Customer Service. Good choice of products, has Iceland frozen foods in side it too. Plenty of parking on Croft Retail park."

"Shop had a good selection of goods in there. Staff were friendly enough and the lady who served us at the till was lovely. I visited the ladies toilets and they were clean but need a refresh! I was in the area visiting my family so I wouldn't normally visit this particular branch, but I was disappointed with the scruffyness of the store. Its very tired and it shows."