Tesco Express 88-90 High Street Whitton, Twickenham TW2 7LN

"Awful staff , had my younger sister keep me company walking to the shop in the dark when I went to purchase cigarettes I got refused because a child that doesn’t smoke (my sister) was with me. I am a grown married woman, the shop assistant then decided to escalate and call for Alex which I’m assuming is the security guard as he started coming closer in some sort of attempt of intimidation. Shop assistant refused to explain why she wouldn’t serve me and refused to listen when I tried to explain that my sister who is a 13 year old child is keeping me company walking in the dark to the shop, she instead decided to shout for security. Your shop is ridiculous and you should be ashamed. No wonder it gets robbed on weekly basis. Disgusting."

"Made a Cappuccino and no chocolate availbe really expensive so left it. Maybe you should keep supplies stocks up well."

"Person in front of me bought ciggerattes and was given the ciggerattes before his card approved but with me she held the ciggerattes until my card was approved...is that how it is now judging people by what they wear...joke unprofessional people who don't no customer service"

"Few lady’s very nice I don’t know there name but I am visiting this Tesco a couple of times a week and I never had problem with the staff. Yesterday I went in to buy a cigarette and a face wipe and I wanted to pay by cash and card as well because I haven’t pick enough cash from the car and I realised at the till while I don’t wanted to waste the staff time I asked the lady who (I think she is new) if I can pay with cash and card as well she said yes sure first she make me to give her 10 pounds in cash and I needed to pay 2.20 card she said she clicked on it so it’s ready to pay with card amount of 2.20 I did payed but she was keep clicked on it again and again she wanted to make me pay 2x times 2.20 because she said it didn’t got thrue but my card was showing me the money was taken out at the first time. I showed her the spending from my phone she said she will call her manager and she is going to sort it out. I said it’s okay then call her I was nice and I tryed to be patience with her because I realised she is new maybe she don’t know the till that much. The manager come (ALEKSANDRA) And she was clicking 2 bottom on the screen and she make me to pay again and she said 2-3 working days and I will receive back my money because is still pending. And she went to another side of the shop. I was just looking at the girl and she was just looking at me she was looked like apologised and she said sorry anyway it’s not her fault. I do teach people in my work place too. And if they done any mistake I know that’s not them fault it’s my fault because I didn’t teach them right. This manager make me to pay 4.40 instead of 2.20 and she don’t even care how she was treated with a customer. If I can do 0 star I give 0 but the minimum is 1 that’s why I give 1. Please If you want to found a solution for a problem found one. But try to do your best BecUse you getting pay for it!!"

"Yesterday I found it hard to find what I wanted. Restocking is of course vital, but in such a small shop it is hard to get round when the big trolleys are in the aisles, and staff do not always seem to notice that a customer is there trying to access the shelf. My biggest beef is that the new cabinets almost all have faulty doors, which will not slide. I notice some have been removed altogether raising issues of temperature control. If the doors are broken so soon after being fitted surely the contractors should be called back to remedy it. Otherwise the new shop is better."