Best of Suffolk Pound Green Road, Woodbridge IP13 8LU

"Nightmare experience trying to book with this company. As many other genuine reviews have indicated, the abysmal conduct and attitudes of staff (I dealt with three different employees) has been so horrific that it was impossible to continue with the booking. They have held onto the full booking fee (over £2k) and so further action is now underway to recover losses. Research into reviews of this company is highly recommended and something I would usually do first - alas this was a last minute booking and the positive reviews on here naively trusted. Never again."

"Booked Home Reach for a special family celebration and we weren’t disappointed. We arrived at the tail end of Storm Eunice to a power cut. Jules the housekeeper was amazing sending updates and ultimately providing temporary lighting enabling us to unpack and relax. We couldn’t have chosen a better property. So spacious and so very comfortable. Perfect for adults and children. The views were great and some amazing sunsets. As usual Best of Suffolk did not let us down."

"We found the booking process extremely easy - the website was simple to navigate and we were able to make our booking without any stress. Great service! The cottage we booked - Wassicks Cottage was absolutely perfect in every way. Our host was very warm and welcoming and we thoroughly enjoyed our week away. We shall be booking Wassicks Cottage again!"

"Booking and provision of information prior to the week was very efficient. We had an issue with the washer drier which we reported first thing Monday morning to which the team responded promptly - however the owner did not rectify the matter so we were without a fully functioning machine for the week. The removal of the hand held shower from the en-suite was disappointing as it meant there was only one shower for 7 people. Laundry was well managed and the house was generally clean. We appreciated the welcome groceries. The standard of cleaning in the kitchen in particular was not up to a satisfactory standard. Worktop appliances had clearly not been moved as there were remnants of food behind them. We would however recommend the property - great house and lovely location."

"Very disappointing, inefficient service and communication. The deposit return time is unacceptable. On leaving the property in perfect condition it was confirmed there were no damages on the day. However the deposit refund was not initiated until some days later. Nearly two weeks after that date, we still haven’t received our hefty deposit back! In this day and age of technology and instant bank transfers, I was surprised to read the company said they had no control over the timings and continue to blame the card processors. Two weeks… really? Never have I experienced this refund turnaround time with any company. Requests to speak to senior management have gone ignored. Suffice to say Best of Suffolk have lost a potential loyal customer. Interestingly the owner feels the same - the margin Best of Suffolk charge is unacceptable and he is moving the property to another rental company. We’ll continue to visit beautiful Suffolk regularly but not through this rental company who do not seem to put customers first nor run their operations efficiently."