Yorkshire Coastal Cottages 29 Skinner Street, Whitby YO21 3AH

"Yorkshire Coastal Cottages - The Barn Ellerby There is not enough seating in the lounge area for everyone to sit in at the same time. The garden is not fully secure as dogs can escape through the gate. There is quite a noisy road near the rear garden. There are two double rooms (one with a single chair bed), one twin room and a single room which is really only suitable for a child. The staircases are a nightmare for anyone with even slight mobility issues. You are unable to walk from one upstairs room to another due to beams being around waist height, if not lower. You have to go downstairs and back up again just to use the upstairs bathroom and then repeat it again to go back to your bedroom. There is only one shower for everyone to use, which is downstairs. The kitchen is spacious however, the dryer took hours to dry our clothes. The hot tub was nice but the house is not as secluded as it appears in the photos. Unfortunately, our stay was also ruined due to arriving home and being blamed for a burn mark (assume by a previous customers hair straighteners) that was on the drawers in the downstairs bedroom before we arrived. Terrible communication from Yorkshire Coastal Cottages and no call back from Lynn in the office when I complained. They charged £100 to our card for damage that was not caused by us. Obviously, their cleaner could not have done a good enough job earlier if they had not previously spotted it. We usually use Holiday Cottages for our UK bookings but thought we would try Yorkshire Coastal Cottages, we will never use Yorkshire Coastal Cottages, Sykes Cottages, or any of their sister companies again!"

"I would strongly advise against booking with Yorkshire Coastal Cottages and certainly will not be making any further bookings. We stayed at Ellerton, Sandsend in April 2022, and whilst YCC were very hasty to issue us the bill for a carpet clean (which I stated was not through fault of ours) they ignored all my communication outlining the issues we experienced during our stay. Build up of owners' personal mail/packages, cottage cleanliness (dead flies on arrival), poor quality locking 'system' of back door, extremely poor quality of single beds resulting in us having to overhaul our sleeping arrangements to ensure some level of comfort, draining issues in top shower to name a few. Although they requested cottage feedback (by generic email) YCC have withheld listing what feedback I provided, and have completely ignored my emails since. We holiday in Whitby three times a year, and will certainly not be using YCC again due to their lack of communication and customer care."

"Loved the break. Facilities were spot on. Location is excellent. Apartment finished to a high standard and very well appointed. Plenty of places to eat and drink nearby including a lovely fish and chip shop. Lots of stairs so beware if infirm. Would stay here again."

"DO NOT (and I cannot stress this enough) book your holiday through this company! I'm genuinely shocked by their inappropriate behaviour. They're also actually owned by Sykes Cottages. We booked a supposedly 5* cottage in Whitby called Rooftops Cottage, paying £1100 for 2 people/one week. On arrival, what we found was a shabby and dirty cottage in bad need of a thorough clean and full update. The furniture was old and stained, there was a bizarre hole in the lounge floor and the bed had sand and stains on the fitted sheet. It was clearly a long time since the photos on the website had been taken. The bed mattress also seemed very worn and was totally unsupportive. The guest book in the property contained comments from previous disappointed customers too. We contacted Yorkshire Coastal Cottages & they were APPALLING. Simply forwarded our messages to the owner & then sent back her reply, saying BY TEXT MESSAGE AT 2.15AM to leave by 10am the next morning if we didn't like it! I was genuinely astonished by their attitude and rudeness and total lack of effort to resolve the problems. I repeatedly asked them to confirm WHEN the property had been awarded its 5* status (because in our opinion, it must have been YEARS previously) but they wouldn't answer. Truly shocking attitude and lack of customer service."

"We stayed at Ladycross Lodge's Shunner Howe Lodge. What an amazing lodge, absolutely beautiful, only a few whiles from Whitby, situated within a woodland area, absolutely stunning. Definitely going to return here"