Williams Bodyshop Manchester 6 Hadfield Street, Old Trafford, Stretford, Manchester M16 9FG

"The brilliant staff at both the Trafford Park and Hadfield Street Trafford sites act promptly and efficiently whatever the issue. They have been my number one choice to work on my BMW's and my Land Rover cars for more than 25 years. I would recommend them without reservation."

"Put my car in to be assessed for a potential repair. It wasn't great that I had to chase for the quote to be sent to my insurance company especially when they agreed to send the quote within 48 hours. Nonetheless, it got sent eventually and to my surprise, the quote was absolutely laughable. I understand the damage was significant, but there is simply no justification for the quote to be at least 10 times more than the quote from a local garage who will be doing the same repair. The insurance company approved the work. Again, no update and I had to constantly chase. The car was ready for pickup but guess what? It was damaged whilst parked in their yard ready for pickup. Aside from the daft question from one of the staff, checking if that damage was there in the first place when I initially dropped it off, they had to keep the car for another 48 hours to fix that mess. Picked the car up and it looks like one of the car panels wasn't properly fitted, which resulted in me hearing a whistle noise whilst diving. Took it back and they fixed the issue and I finally have my car back. There were other issues I'd rather not mention with the body shop. The unfortunate thing is I just expected a lot more from one of the subsidiaries of this so called reputable company. Would I use them again? Extremely unlikely! I do not believe they are professional enough considering the sort of cars they are working with."

"Did a first class paint chip repair to our M2CS. The car is new and an edition of 100 in the UK so it was important to get it right. Customer service epic, price fair and communication was excellent. Thoroughly recommended. Thanks a million Lee, Mike, Kash and the technicians."

"It took 4 weeks between them and my insurance company (Allianz) to arrange for my car to even be assessed. A week or so later it eventually went in to be fixed but they didn't start work on it for another 2 weeks. I would avoid in future."

"Very poor customer service. Waste of time. Waiting for a quote for work for a week. No responses to my emails, no one ever picks up calls there. Will not consider to buy BMW again. Comparing to excellent Audi customer service, BMW has a lot to learn...."