Jens Petcare 80 Chorley Road, Westhoughton, Bolton BL5 3PL

"Jen was very welcoming and showed me round the bunny boarding to where my 2 rabbits could share a hutch outdoors. I left my bunnies with Jen for 8 nights. I received photos of them on their first night which was lovely. When I picked the bunnies up, I was told they were ‘one big ball of fluff and malting lots’ and needed separating to get them in the carrier. I later found out from Jen this meant they had been fighting which wasn’t what I had been told. Upon getting them home, one bunny was very poorly and Jen was not the most helpful on the phone when I was asking questions about any incidents whilst in her care - dismissing my comments and talking over me. I told her I was sure one bunny would die that night and she said to keep her updated after a visit to the emergency vets (and £200 vet bill). I have since been busy trying to adapt to a pair of now un bonded rabbits (having to buy another hutch for one) and giving medication to another but I would have appreciated a quick message to ask how they are doing. I am aware you have other animals to care for but a bit more empathy towards two rabbits that have come home from your care un bonded and one seriously poorly would have been appreciated. I am sure this wouldn’t happen on every bunny visit but your lack of support during our phone call and the lack of effort to see how my rabbits are doing after the call has really added to our very stressful week."

"Jen has been looking after our 3 cats for several years now and she provides absolutely first class care!! Trust her completely and would recommend her wholeheartedly to anyone who loves their pet family as we do! Really appreciate the photos she always sends me too, as we miss the kitties whenever we go away. Brilliant care and a lovely lady - thanks Jen!!!"

"Out chocolate lab has been going to Jen’s for about 28 months, we were recommended by a friend who uses her. Our lab, Daisy, loves going there and I sometimes wonder where she would prefer to live. Jen is absolutely spot on and really looks after and plays with Daisy and treats her as if she were own. We would highly recommend Jen without hesitation, our first choice for when we need someone look after our dog. Excellent"

"My dog Jessie has stayed for her holidays several times with Jen. I know that Jessie is happy and relaxed when she is there, Jen always keeps me up to date with photos and messages. Jen is a lovely lady who genuinely loves dogs and I highly recommend her services."

"We have used Jen and Alan since March 2015 for our beagle puppy, they walk her twice a day and she goes to stay on her holidays, which is a home from home. The care and attention Bella receives is first class and I can not speak highly enough of how they both are with Bella, Bella gets so excited when she is going on walks with them and loves going to stay - she doesn't give us a second glance! I would highly recommend anyone who needs pet care for their animals to contact Jen and Alan, you won't look back!"