The Bridge [Flat Cap Hotels] The Village, Prestbury, Macclesfield SK10 4DQ

"I've been to The Bridge a number of times for food, and unfortunately, my last visit was quite disappointing. There was an initial problem with our booking, and they stated that we didn't pay a booking fee, but we had no record they had requested one, even though they had all our details on file. But fair enough, maybe we did miss it, what was frustrating was the lack of help they offered to resolve the problem, and just kept repeating, "Do you have a booking?". It wasn't until we just asked if you could fit us in, and in fact, they could, so it was all for nothing really, and I don't really understand the animosity towards us. 6 of us had Roast Beef, and all of them (bar one) were overcooked and quite fatty, and usually, the quality is really good. The Califlower Cheese was also quite cold (apart from the top), which made me think it was just under a heat lamp. After our meal we wanted to have a drink in the lounge area, as we were celebrating a birthday. We went to the bar to get served, and they said they would come over to take our order, we then waited 20 minutes for our order to be taken. A further 30 minutes passed, and our drinks were nowhere to be seen, until the waiter who took our order said they forgot to put it through! We waited a further 15 minutes, as we assumed we must be next! Unfortunately not, still no drinks, and our order was only 2 beers and 3 glasses of wine, no cocktails or coffees.... So we decided to leave, and we received no apology on the way out, or even an attempt to get us to stay and ensure that our drinks are on their way. Overall, it was very disappointing."

"Had a wonderful night at the bridge. Staff couldn't be nicer, even had one member of staff stop us as she was on her way home to give our dog some treats. Room was fabulous, pictures on Internet didn't do it justice. As for the restaurant well, the food was amazing. We had dinner and breakfast there and I can honestly say I've never had a better breakfast, out of the ordinary and very delicious. I recommend go there just to stop at the bridge alone."

"My festive stay was absolutely amazing, from start to finish all staff were attentive and the food was amazing! we were welcomed by one of the managers Rally who was great! Great service from Izzy really personable and bubbly just want from your server."

"We booked a reservation for the Sunday lunch and needless to say the food was amazing, tasty and seasonal veg crunchy. Stayed overnight in one of the corner rooms, which was nice and clean. Staff couldn't do enough for us and were very friendly, cocktails were excellent. Thank you."

"Lovely rooms; they're a decent size and it was clean and comfortable. Friendly staff. I had a good night's sleep and I enjoyed my stay. Would definitely recommend and I would certainly stay again. The breakfast was lovely too."