Dlux Beauty Empire Salon Hackney 78 Chatsworth Road, London E5 0LS

"They have an unethical business practice of taking your deposit via Booksy & saying that you can’t change your mind & go for something cheaper, yet they don’t advertise on their Instagram page that the alternative option to booking with them is making a booking directly with them & not via Booksy. I felt trapped as I couldn’t take on another style that I wanted as I changed my mind on the original that I had booked on Booksy. Under consumer law, consumer have a right to change their mind. They force customers to go for a service that the customer no longer wants. They make you pay a deposit that is non-refundable. They yell at the customer for changing their mind & they insist on having their own way. Unethical business practices that infringe upon consumer rights and consumer laws."

"All the reviews of this "lovely" lady must have been paid for by this "lovely" lady whom i found anything but "lovely". I had booked an appointment via groupon, and the lady feings that she did not know about the fact that it was a groupon booking (although it was them who sent her the appointment). After making the 1.5 hour journey on train, tube and walk, i was simply refused a hair cut and sent home. Groupon won't cancel either, because they required a 48 hour notice. So no haircut, no money, so much for the "lovely" lady. I urge everyone to visit this "lovely" lady and get a "lovely" hairdo"

"lovely ladies and customer service, i got my braids done here and i love them. Very polite, and quick service. The atmosphere inside is always nice and warm as the ladies make you feel at ease. I will book again"

"LITERALLY THE BEST BRAIDS EVER!! I got goddess braids for the first time and I am obsessed to say the least. The ladies who worked on my hair were so diligent and I couldn’t be happier with the outcome. And on top of that they were all so gracious and kind and even gave me food! Definitely will be coming back. Thank you all again!"