Ozra Beauty Centre 344 London Road, London, Croydon CR0 2TJ

"Very unprofessional. I went there to cut my hair. There leaflet showed prices like £10 for a dry haircut but I asked anyway.. They first said £20 for a dry haircut and £25 for a washed haircut. I chose the dry haircut for £20 but when I had to pay she just said £30!! When I asked her for the reason she said that I had strawy hair and she needed to use the spray bottle and a hairdryer!! But even before that I decided to not give her a tip or even go there again as she ripped half of my hair out when she was combing them while cutting. My scalp is still hurting a day later. And let me tell you that I am not oversensitive to pain and my hair is in a really fair condition. Even my 3 year old daughter can comb them! Conclusion: rude, fraudy and unprofessional rough. I am glad to know that businesses like this can never survive for long. And I learned my lesson to always read reviews before going to new places. I would have known."

"Last time I came in I really liked it. I came back back and wanted the same thing which was highlights and haircut. We agreed on same price. Mid way through I had the lady doing my hair changed (which is fine) and after everything was done they requested £30 more! I like the haircut and highlights but that’s not ok to tell you £30 higher price after we agreeded. I did inform her of the previously agreed price but she gave me no choice. It was also way more expensive than Treatwell, where usually if you go to then the price is the same or bit better than on Treatwell. Book with them and pre-pay if you want to use them!"

"I have been coming to Ozra for a while now, I see Zohal and she very professional and such a perfectionist in what she does. The other staff members there now are also good. I get full wax all the team. Customer service was amazing."

"They don’t have idea about hair cutting , no one seems like professional hair dressers I had worst experience they ruined my longest hair and make it shortest with no style . They charge you extra and rip you off with made up prices even though the prices are right there in front of you. I won’t recommend this place to any . They should close down their fake business. I would give them less than 1 star if I could!"

"Stay away from this place, like avoiding the plague!! Staff are rude and talk about you in their own language. They charge you extra and rip you off with made up prices even though the prices are right there in front of you. The negative reviews make a lot of sense. None of the ladies in our house are ever going here again. I would give them less than 1 star if I could!"