Fulona's Hair & Beauty Salon UK ltd 1061 London Road, Thornton Heath CR7 6JG

"My 48 year old mum, had a wax booked for today. One of the best experiences according to her. The staff where all professional and the treatment was near harmless despite her having quite soft, thin skin. A definite go to."

"The best eyebrow experience my wife has had. She has been coming to this salon for over 4 years now, and no one seems to disappoint. The staff are all worth praising (new and the old), and the standard of treatment is impossible to find anywhere nowadays. A must go if you are in need for perfect eyebrows or any other treatment. Highly recommend"

"I had a really bad experience. Generally ive come here for years and never had any issues, my eyebrows are done decently mind you im not that fussy. The last time i came the lady messed up eyebrows completely 2 different shapes and thickness and she took alot of hair from one i told her to recorrect she made them Worse. She froze after i told her they dont look right. I Dont know if it was owner or her daughter at reception desk but she did not intervene or help was quite the whole time. Another lady next to her Tried to help to make them atleast match. The lady at reception just told her staff to tell me not to pay no apology nothing. Never came back again. Poor service all the threading ladies should be trained properly im so appalled. Don’t recommend coming here unless you have a specific person who is actually a safe bet."

"My wife previously lived in the area and wanted to get her eyebrows done. We drove over 1:5 hours and made it in time (6:30, Saturday), however the shop decided to shut at 6:30 rather than the advertised 7pm. This was a huge inconvenience and actually awful customer experience… I will never hear the end of this and she also has a mono brow that she’ll have to carry until NYE! Either do what your website says or change it - you can’t have it both ways. My wife said she won’t be returning. Usually hit and miss with the ladies there anyway. - some OK and some just awful. Edited to reply to their reply: That’s absolutely rubbish - 30 mins wouldn’t have caused any delay in repairing an electrical issue. You close at 7, organise your maintenance outside then. I wouldn’t drive any minutes to get you. I’ll find someone else. Rest assured I won’t be coming back. I will not take you up on your recommendation of calling you prior either - is that your expectation of all customers? To call. A bit ridiculous right. As you’ve lost a customer.. Your website should be updated - that’s our recommendation. You really shouldn’t have closed early to a fake electrical problem. Anyway, I hope you had a nice time doing what ever you had planned to escape work early."

"A consistent, well run establishment. We always have a lovely experience at Fulonas. Great staff. A Knowledgeable owner who instilled confidence by giving up to date beauty treatments. Quality of staff is good too. Hannah for example is an amazing experienced beautician"