Gina Conway Salon Spa 20 Wimbledon Hill Road, London SW19 7NU

"I got my dates mixed up and arrived a day early. I had not realised until Gina had greeted me apologising for being two minutes late and explained why. I was absolutely thrilled with the service, my consultation, cut and blow dry and it was a fun experience. I have found a salon that I am excited to return to."

"Bad experience. Not a warm welcome when entering. Cold water when hair being washed. No refreshments offered, only when the treatment was coming to a end. Curls fell out by the time I got home. Very rushed! Got the price wrong when going to pay, and when the price was corrected, I still have been overcharged according to my bank account. Will not be going back. Used to be a very pleasant place to have your hair done around 5years ago, but sadly has declined."

"I came to Gina Conway Wimbledon because a Buyagift voucher I’d bought a while back needed using. This meant I could have an Aveda facial, body massage and mini-manicure – a package that would have been well beyond my current resources had I not understood it was all pre-paid. The spa salon experience was good and the therapists lovely, so I had a really chilled afternoon... … until a 'misunderstanding' occurred at the desk when I wanted to leave, and I was told to pay an additional £120 on top of the voucher cost! (Having returned to the Buyagift website I can see that the cost of the voucher has increased substantially since I purchased it, but I am not necessarily saying that was the reason for my supplemented bill, which at the time struck me as failure to read what the voucher covered.) Although this brought me back down to earth with a bump (setting off a mixture of anxiety and flight or fight responses in my previously relaxed body), to her credit manager Melissa sorted out the issue of the unexpected charges promptly, and in a way that helped to restore my positive view of the business (hence 5 stars have still been awarded for the quality of the treatments I received). I know that I won’t be able to come here again now and I’m not even sure I want to anyway. But I would definitely recommend Gina Conway Wimbledon as a great place to indulge in some self-care, based upon my overall experience on this afternoon's visit."

"Been here twice, bustling salon, in department store. Lots of smiles upon entering, they even give you coffee/tea while you wait. They use Aveda products so it's norishing and botanical and your hair doesn't just feel good on the outside but inside too. Kliff the creative colour director did my consultation and colour and ended up eith catwalk hair. Talked me through all the styling products too. Was in safe hands and highly recommend!"