The Groom Room Ashton Under Lyne Audenshaw, Ashton-under-lyne OL7 0DN

"Booked my appointment 4 weeks ago online for today 4pm. Received a text at 9am today saying it had been cancelled because they hadn’t received a deposit. I was not asked to pay a deposit. I tried calling the store multiple times throughout the day, no answer and I left two voicemails, but no response. I also went online to see if the 4pm had become available again for me to re-book, but no. I went in at 3pm and asked what’s happened, they said they apparently called me to ask for a deposit and left a message. They didn’t. Apparently nothing they could do about it as they were now fully booked. How? When I was supposed to be the last appointment of the day. This experience is just silly and really bad customer service."

"To summarize what I see to be the overall root cause of my (our) experience is: rushed job! In more details: 1. Not unfriendly customer service, but yet rough on the edges, cold, impatient. 2. I booked my short hair chihuahua for the full groom £30 option and it was under-delivered . Just with the smell, was easy to tell my little one was not shampooed everywhere and mainly it was missing in the belly area . Nails not clipped (but incl. in the price) . Ears not cleaned (but incl. in the price) 3. Be more sensitive, dragging my terrorised chihuahua on the floor while I am telling you he just need a treat (proposed you one) to follow you. Just grab him instead, tiny and light and will feel reassured, not scared. To be honest when I saw that I was not sure I was willing to go ahead, but well, thought maybe it's ok. After reflexion, it's not ok. 4. Worse in terms of H&S for the dog: when I took him in the car outside I noticed he was still a bit wet on some areas (when I sum things up as rushed..). it's 13-15 degrees C. thus really borderine already. I can't see this happening middle of the winter when closer to 0 degree C: it's a Chihuahua, sensitive to cold, not a Husky (and to be honest, even if he was a husky, I would not expect my dog to be not properly dried)."

"Usually take my dog here to get a grooming but this one time I was disappointed! My dog had clearly been treated badly one of the ladies there who was grooming her had taken her round the back to be washed and all I heard was my dog constantly barking ( baring in my mind this was insulated as she always so well behaved ) when she’s come back around she looks so scared and afraid so I knew something had gone on behind there . When she’s come to the front to be dried she was so unsteady and fell off the table as she was frightening . The lady came out and told us to move from the front as we were distracting her but we usually stating there and she i always fine to see us . SOMETHING had clearly gone on that my dog was unhappy about . I’m so disappointed and so upset for my dog this was clearly a traumatic experience for her"

"Absolutely disgusting customer service from the two women that were working at the shop. I booked an appointment weeks ago for my dog to be groomed, the appointment time was for 1 o'clock. Only a couple of days before the appointment, a message was left on my phone to ask if they can move the appointment to 12 - I phoned back twice and left messages to say it was impossible for me to get there for 12 but I could get there for half 12. No one phoned me back and I did not confirm that 12 was OK. We turn up at half 12 only to be told from an old blonde woman that she can't do "IT" as she referred to my dog. We told them the situation and that I had left 2 messages only for them to say that the messages must not have been saved on the answer machine (basically lying to my face). Not one apology for their lack of managing appointments and the sheer disregard for customers. If ever you go, be prepared for unskilled staff looking after your pet."

"Second time we take our dog for grooming. First time I was not very impressed as was looking like products used were quite aggressive and left my dog al itchy for a few days, but this time after speaking to the staff all went perfectly. Doggy came home very happy as like been to the spa and smelling like heaven"