Papa Johns Pizza 56 Orsett Road, Grays RM17 5EH

"Delivered to the wrong address, called them to ask where my pizza was because it said it had been delivered and they tried telling me they rang someone in my house and they cancelled the order, I told them to read out that supposed number and was not anyone’s number in my house hold. Refused to give my money back ( pizza altogether cost £56!!!!)and said they’d send us another pizza, agreed then realised after our heated arguement over the phone they could do something to my food, so called up to cancel order and get my refund and they disagreed. Member of my house left angrily as was fed up with being talked to rudely, and being interrupted so went to papa johns to demand refund. Hadn’t arrived to papa johns yet when the same driver who didn’t deliver our order in the first place knocked on our door. We told him someone had left to get our refund and he gave us a little laugh, smiled and was very apologetic like that makes everything okay. WILL NOT BE ORDERING FROM PAPA JOHNS AGAIN!"

"Food is OK but when collecting orders made online there is rarely anyone at the counter. I usually have to call out for someone at the back after being kept waiting."

"The pizza had too much sauce that it tastes like eating only tomatoes. The pizza had barely any cheese even though I ordered double. Mr Seby said on the phone that he can not take the pizza back and that the premium cheese blend is always very little compared to regular and therefore also making the sauce appear more than usual. This pizza was all sauce and no cheese. This is not a papa john's pizza by any measure. Returning customer several months after a poor experience but no more. It's even worse than before"

"Absolutely poor service! Waited over an hour for my delivery. When I called them they told me that the driver was on my driver which he wasn’t call them again 10 mins later and they told me he will be there and hang up on me. 10 mins later still no sign of the pizza so I called them again and they didn’t answer as I guess they could see my number! Won’t order again."

"Awful delivery, order was cold, missing parts, given wrong order. Tried to contact the store and was just met with a busy tone, delivery driver then came back to collect the wrong items but didn't have the right orders with him. Refused to take the pizzas back to store, tried to tell me the pizzas were cold because it had been 10 minutes since delivery even thoigh they were cold on arrival, then tried to say they were small and not round because they were handmade, one pizza was burnt and he still refused to take it back to the store until I took a picture of one, then snatched them and tried to throw them in my bin. Asked him to take them back to the store to call me as I couldn't get through, never returned a call to me. Awful service, awful quality control."