Pizza Hut West Thurrock Way, West Thurrock, Grays RM20 2ZP

"I went to Pizza Hut for my daughters birthday. When we arrived it was quite busy however there were a lot of tables available. The manager said it would be an hour wait which we couldn’t understand as there was tables. She said that she had a big party coming in which would sit one side, I pointed out that there was still tables on the left hand side. However she said it would still be an hour wait due to her server not being able to cope. She was rude and abrupt, didn’t even apologise, upset my children and ruined my daughters birthday."

"The one star is for the food because it was pleasant, but the interaction I had with the manager was not ! I asked our server if it would be alright to charge my phone in the restaurant, she said that was absolutely fine. About 5 minutes later, the manager came over spoke down to me like a child, rolling her eyes and huffing, telling me to remove the charger as it wasn’t fair as they are struggling to pay their electricity bill, which is strange considering we had just paid £60 for our meal but nonetheless I was more than compliant to remove it. She then frolicked around, dropped some plates and I was met with more dirty looks during my visit. To conclude, we will not be returning, thanks."

"My son Adam just tried to order a large Pepperoni Pizza with extra garlic dip, 2 boxes of potato wedges, 2 cheesy garlic breads and a large 1.5 litre bottle of Sprite and once he had obtained the correct telephone number, he was awfully greeted with a hatred of hang ups. The caller gave no reassurance to my son Adam about how to order a large Pepperoni Pizza with extra garlic dip, 2 boxes of potato wedges, 2 cheesy garlic breads and a large 1.5 litre bottle of Sprite . He is now very much sad and wants to go back to his mothers house. Week with son ruined. Now I'm definitely losing the case."

"Ordered online and had to throw it in the bin due to it being way under cooked the pizza base was white and was missing toppings also missing sides and missing ice cream with the dessert? Spoke with Cathy the manager and she told me I can tell her it's undercooked and item's missing all I want but she ain't going to help? This is discrasefull my kids were gutted I can't believe this. This place needs shutting down its a con and a discrase."

"We came to Lakeside to do shopping and thought we would have lunch at Pizza Hut. I have to say I’m not a big fan of Pizza Hut as I haven’t always received great service. As we walked in my wife was greeted with a great welcome and explained how we need to order etc. We sat down the server came and explained again. Our food was ordered and was served promptly. The server came and asked us how our food was. Food was nice and hot and actually good. The self service salad bar was clean to my surprise as in the past I have had a bad experience in other locations. Overall the experience and food was really good. The only thing I would say was the plates and glasses wasn’t upto the cleaning standards. We had to change 1 plate and wipe the glass with tissue. Could not get the greeter and server names. Well done Pizza Hut lakeside"