Furniture At Work

"Absolutely terrible company, I wish I had never ordered for them. The whole thing has been a total nightmare. The cork board I ordered was damaged. They refused to refund even though the goods are faulty. I reported the fault as soon as I opened the package and am entitled to a refund or at the very least a replacement. Now I am stuck with a large faulty item which is so big that the rubbish collection refuse to take it. So I will have to spend my own money to dispose of the awful products provided by Furniture At Work. PLEASE REFUND ME! I recommend anyone in the same position to initiate a chargeback with their bank."

"Absolutely awful. I bought what should have been a lockable cupboard from them and paid extra to have it built up on site. The delivery drivers put it together back to front and upside gown. The lock was not fit for purpose as it didn’t actually lock. I asked for a refund which they did agree to but only once they had received the goods back. I arranged collection several times and they failed to collect or turned up without me knowing snd not being available. Five months fine the live I’m stuck with an overpriced, unfit for purpose cabinet and having to fight to get my money back. The quality of the cupboard is awful. It cost me £269 all together including asssmbly."

"Absolutely horrendous - SCAM COMPANY - be aware!!! We originally placed an order online which failed at the payment gateway. Within moments a really nice lady called me as the order had come through on their end but obviously without payment. ‘No problem’ she said, ‘I can take payment over the phone’ and even offered me a 10% discount for the inconvenience I’d had on the website which I was very grateful for. I paid the amount using a credit card. I’ve now realised that this is a scam tactic used by the company… The order was due to arrive that week but didn’t actually arrive for 4 weeks but it gets so much worse… A while later, the company tried saying that we hadn’t paid for the order - of course we had proof via the credit card company that we had. A few weeks later, we were contacted again saying that we now owed them another amount for items we never ordered nor received. Thankfully, we’re covered by Distance Selling Regulations but from the very abrupt and almost bullish behaviour of their credit control, it’s clear that this is a tactic they use frequently. They are honestly the most horrendous people to deal with and shouldn’t be in ‘business’. PLEASE don’t use this company and if you do, make sure you pay by credit card (I’m so grateful we didn’t pay by bank transfer)."

"I would give a negative star if there was an option! I normally don't write such bad reviews, however, this calls for one. Absolutely poor customer service and a very bad product. Ordered the Posture chair as I was having severe lower back issues. There was an obvious delay in the delivery (which is understandable considering the current covid restrictions). When it arrived I managed put 80% of the chair together only to realise the chair has a tear on the bottom of the seat, photos attached. Nevertheless, I immediately emailed their customer service without receiving any response for 4-5 days, email them again and they requested for a damage proof which I attached and sent it across. This was more than 7 days ago, still not heard a word from them. Calls are put on hold for a minimum of an hour and then goes unanswered. It's been 3 weeks since I have fully paid for the chair and am still having to go through the same health issues with no viable solution or refund in sight. Needless to mention the waste of time and energy that went behind assembling the chair, the follow up emails and phone calls too."

"I'm not leaving this review to defend the company as clearly they are struggling. I'm not being paid to write this, nor am I employed by or in any way connected to the company. No I'm writing this to try and give some hope to those who are still waiting for their orders to be completed. I looked at various sites online and discounted the likes of IKEA as I wanted to find a decent, office quality level of desk that would last. Whilst googling I stumbled across Furniture-work and I'll admit I was impressed by the site and the range. I found a desk I liked and the advertised wait time of 10 working days seemed reasonable. On 22/06/20 I placed an order, paying by Visa debit, for a 140cm wide Astrada Deluxe C-Leg Rectangular Desk. I received an automated order confirmation by return which gave an expected delivery date of 06/07/20 which was acceptable to me. All seemed well. On the 24/06/20 I recieved another email, written by a human, which said there was a delay due to stock and gave a revised date of "on or around the 08/07/2020". Not ideal as I'd already booked a week off in order to assemble the desk and setup my new environment. But it wasn't the end of the world but I didn't want the date to slip any further so I replied to the email asking if it was likely that the date would slip again. I waited and never received a reply. I then did some googling and discovered this site and it's terrible recent reviews and the same on Google too and I feared the worst. So I sent another email and repeated through their contact form. Still nothing. Over the course of the week I sent a total of 5 emails and 3 more queries via their contact form. As of Monday 6th July I had heard nothing and assumed I was in the same boat as the rest of the upset customers and was preparing to raise a chargeback with my bank if I'd heard nothing by the delivery date, today, 8th July. Then out of the blue, at 12pm yesterday, July 7th, I received a reply to my initial email asking if there would be any further delay past the revised date of July 8th. The email simply reiterated that it would be here on or about the 8th. I didn't hold out much hope. Then at 3pm yesterday I received a shipment notification from TNT stating that a delivery from a company called Bluespot Furniture Ltd in Dewsbury was due to be delivered to me by 6pm today. Now I'd never heard of Bluespot but a quick google showed they were a britsh manufacturer who did indeed sell the same desk as I ordered under a different name and for more money. But I took this as being a positive move and awaited to see if anything did arrive. At around 10:30 this morning a polite TNT man arrived in a TNT van with the 3 parts of my desk, all well packaged, all intact and after assembly I am very, very happy with my new desk. Like I say, this isn't a boast and I'm certainly not going to defend furniture-work but it seems to me they have made the mistake of rather than facing up to their problems when they were swamped with orders, they seem to have adopted the 'ostrich' approach and stuck their head in the sand, stopped talking to their customers yet carried on taking their money not knowing when the COVID affected supply chain would be able to complete the orders. And to claim that they were 'operating as normal' would only have infuriated people further. So I hope I'm not alone, I hope they are now getting on top of things and starting to supply the goods you have all ordered. Failing that I hope nobody is out of pocket. I note that delivery times on their site range from 5 days to as long as 30 days so perhaps they are being more honest now. Only time will tell. But I can honestly say that, on at least one occasion, they have indeed supplied one customer with what I ordered. To Furniture-work I would say - Stop. Stop damaging your reputation any more and hold your hands up. Suspend orders and contact all those you have disappointed and give them an honest and accurate ETA for their goods or offer a full and immediate refund. Good luck everyone."