Autoaid Breakdown 37-43 Eastern Road, Romford RM1 3NH

"I have had a policy for a few years, until now. I no longer require cover and was surprised when I received an email, at 08.03 on the morning of my 'auto' renewal to be told that £78.54 had already been taken from my account. I called in at 10.51 to cancel the policy and seek a refund, only to be told that there would be a 'cancellation charge' So, for a policy I did not intend to renew I get charged when cancelling less than 3 hours after they tell me that they have taken my money without authority on the day of renewal? Very unhelpful staff, so I have raised a complaint and will ultimately go the the Ombudsman unless I get a full refund, (which will cost them £750) MADNESS and my advice is go somewhere else."

"I could not be happier with the recovery operator assigned to my breakdown yesterday. Lee from AutoAssist went above and beyond expectations and managed to do a temporary fix on the fuel pump which allows me to use the car while a replacement part arrives. Autoaid were very quick to assign help and keeping me updated on when it will arrive. Thank you."

"Have been customer for a long time and have finally lost patience with them. My wife who had two children in car broke down not far from a town centre (point being it was not in middle of nowhere). After being told the wait for recovery would be an hour and a half, they finally turn up 3 hours late. This would be bad enough but guy couldn't fix (which I expected) but couldn't tow either as he was only in a van. This meant had to wait a further hour and a half for a suitable recovery vehicle. I would love to say this was a one off but similar happened to our other car last year. It always seems the garages are really far away which looks like the problem."

"Don't touch with a barge pole !!. After an already big jump in my yearly premium on trying to re-new cover over the phone they then hit me with another near £20 increase in price just because my one owner 50K mile car is now over 16 years old !! This was after the e-mail renewal to me quoted the lower price and said nothing about the 16 year old rule !! Very poor attitude from the customer advisors on the phone as well when I questioned this which I did not expect as I've been a customer of theirs for approaching 20 years. Couldn't make it up got cover cheaper elsewhere from a recognised brand."

"Today I broke down by Chievely Services, Newbury and the efficiency from Auto aid was second to none, especially from David who towed me back home. He was extremely helpful and patient. Highly recommend this company. From a very satisfied customer, Sam."